Casual Consumer Experience Specialist

6 days ago


Moorabbin Airport, Australia AMER SPORTS Full time $45,000 - $60,000 per year

With global brands offering a unique portfolio of sporting goods, Amer Sports is one of the leading outdoor and sporting goods companies in the world. Brands including Arc'teryx, Salomon, Atomic and Wilson, are at the forefront of design, quality, high performance and innovation with world class athletes, teams, and lifestyle consumers benefiting from our products.

Supported by brand HQ locations in USA, France, Austria and Canada, our local ANZ team are a driven and vibrant group of motivated professionals who are constantly striving to deliver exceptional consumer experiences from our new facility based in Moorabbin, Melbourne.

Due to our current growth, we are excited to be recruiting for 2 x casual positions within our Consumer Experience team that will support our abovementioned brands. The roles constitutes an outstanding opportunity for a Consumer Service specialist to kick-start their career with Amer Sports and combine their exemplary skills with their passion for the outdoors

The roles will be supported by an experienced team who have a positive & inclusive culture and work together to provide the best customer experience they can. Full training will be provided to ensure you are up to speed on systems and processes.

Requirements

  • Driving a 'Consumer First' attitude and building a strong service experience
  • Responding to consumer enquiries & complaints via live chat, email & phone
  • Assisting with the smooth transition of orders into SAP from our online store
  • Continuous auditing of the online stores and providing feedback
  • Supporting Sales teams, Brand managers and other internal stakeholders
  • Offering solutions and ideas to continuously improve internal processes
  • Participating and supporting at community events and demo days
  • Processing returns and refunds
  • Assessing and providing solutions to consumer warranty claims
  • Liaising with Supply Chain team and our delivery partners regarding fulfilment and delivery issues

Benefits

  • A fantastic opportunity to join a company that combines your skills and passions
  • The ability to make the role your own
  • Great benefits across all brand's products
  • Dynamic culture with the ability to develop your career
  • Grow with Amer- Our ANZ footprint is rapidly expanding as we continue to be successful within the market.

These roles will appeal to ambitious candidates who possess 1 year + customer service experience in a fast paced and customer centric environment. Your problem-solving skills and ability to build excellent relationships will come naturally, and your passion for our brands will be authentic. We are looking for an individual who has a positive outlook, attention to detail and a desire to succeed – attitude is everything

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you



  • Moorabbin Airport, Australia Amer Sports Full time

    With global brands offering a unique portfolio of sporting goods, Amer Sports is one of the leading outdoor and sporting goods companies in the world. Brands including **Arc'teryx, Salomon, Atomic**and **Wilson,**are at the forefront of design, quality, high performance and innovation with world class athletes, teams, and lifestyle consumers benefiting from...


  • Moorabbin Airport, Australia Amer Sports Full time

    Salomon, the modern mountain sport lifestyle brand, was born in the heart of the French Alps in 1947. Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. We exist to unleash the best in people through mountain sports. From our Moorabbin...


  • Moorabbin Airport, Australia Amer Sports Full time

    Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production. The unique in-house manufacturing and design centres allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivalled performance at the point of...


  • Moorabbin Airport, Australia Club Demonstration Services Australia Full time

    **About us** Have you ever received a sample from a friendly face while shopping at Costco? Well, that's us! We are Club Demonstration Services (CDS). We are the preferred in-house product demonstration service provider to Costco (think-Costco Samples). Being part of CDS means having the opportunity to connect with members, create a ‘Know Like Trust’...


  • Moorabbin Airport, Australia Club Demonstration Services Australia Full time $40,000 - $60,000 per year

    About usHave you ever received a sample from a friendly face while shopping at Costco? Well, that's usWe are Club Demonstration Services (CDS). We are the preferred in-house product demonstration service provider to Costco (think-Costco Samples).Being part of CDS means having the opportunity to connect with members, create a 'Know Like Trust' relationship...

  • Christmas Casual

    2 weeks ago


    Moorabbin Airport, Australia yd. Full time

    Come work at **yd.** Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor. Our philosophy is pretty simple: we believe every night should end with a...

  • Warehouse Sorter

    2 weeks ago


    Moorabbin Airport, Australia Sello Products Pty Ltd Full time

    About Us Sello Products is one of the fastest growing top eCommerce players in Australia, with a proven track record of growth, an award-winning digital platform, and a second-to-none customer experience offering. with a convenient South-Eastern office away from city traffic with plenty of parking and transport connections, we are committed to enhancing the...


  • Moorabbin Airport, Australia ECCO Shoes Full time

    Work for a fantastic premium brand that respects diversity & sustainability - Great team, benefits and flexible work environment - Paid on-the-job training, in-house programs & career development **CREATE THE FOOTPRINTS OF TOMORROW** At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative,...


  • Moorabbin, Australia PROVINCIAL HOME LIVING Full time

    Type Casual Location Moorabbin, Moorabbin VIC 3192 Provincial Home Living - a specialist homewares and furniture retailer. We believe in timeless style that transcends passing fashion, forever remaining true to the spirit of fine living. **TO BE PART OF OUR PASSIONATE TEAM, YOU WILL**: Have preferred experience in sales of Furniture &...


  • Moorabbin, Australia Coca-Cola Europacific Partners Full time

    Servicing Melbourne Airport and CBD precinct - 12-month fixed term contract role - Part time 24 hours per week (preferred working days range from Wed - Sat) In this role as a Vending Machine Replenishment & Customer Service Specialist (internally we call this our Store Activation Specialists), you will work across surrounding areas to fill Vending machines...