Service Delivery Coordinator

3 days ago

Canberra, Australia MSS Security Full time

About the Company

As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at

Culture

Our employees enjoy working with MSS because we:

- Have a high people and culture focus;
- Offer extensive development and progression opportunities;
- Provide stability and certainty in a role;
- Work collaboratively together and are high achievement focused;
- And because we know how to have fun whilst getting the job done.

The purpose of the role is to coordinate the resourcing and rostering of personnel to ensure continuity of service delivery, in a manner which results in the highest possible quality of service to customers, the most cost effective and efficient way, and maximises our profitability.

About the Company

As one of Australia’s leading security companies, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. To find out more visit our website at

Our employees enjoy working with MSS because we:
- Have a high people and culture focus- Offer extensive development and progression opportunities- Provide stability and certainty in a role- Work collaboratively together and are high achievement focused- Because we know how to have fun whilst getting the job done

About the role

The position is primarily responsible for accurate and timely management of rosters. You will be part of an enthusiastic, committed and customer focused team. You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders.

Duties include but are not limited to:
- Coordinating complex rosters with site clearance criteria- Liaising with guards- Proactively filling vacant shifts in advance and in response to employee absenteeism- Liaising with Business Managers to identify contractual risks regarding rosters and capacity

Skills & experience- Strong Attention to Detail is critical- Capacity to maintain focus for long periods- Database and rostering system experience preferred- Strong IT skills- Customer service skills and problem solving- Professional communication skills - both written and oral- Knowledge of payroll principles and/or award interpretation an advantage

How to apply

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

How to apply

MSS Security is an Equal Opportunity Employer. We value the unique backgrounds, experiences and contributions of each person and encourage and celebrate diversity. We are proud to be certified by the Workplace Gender Equality Agency, a partner and supporter of Veterans employment and honoured to have an endorsed REFLECT Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

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