Aps6 Service Designer

1 week ago

Melbourne, Australia Chandler Macleod Full time

As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
- Our Federal Government client is seeking to engage an APS 6 SERVICE DESIGNER on a 12 month assignment with the possibility of extension.

Position Overview
- Location: Melbourne CBD

Contract Length: 12 months

Rate: $55.00-$65.00 per hour (casual)
- Duties & Responsibilities:

- Support delivery of the Current State Stakeholder Research component of the Current State Review project for MHWSD; adopting contemporary Human Centred Design methodologies to deliver high quality analysis and synthesis of findings.
- Support the Director - Service Design to identify and map current services and stakeholder journeys.
- Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods, to understand the needs and motivations driving behaviours.
- Synthesise initial research data to identify themes and patterns leading to stakeholder insights, from which to develop solution design opportunities.
- Based on research, identify ideas and initial concepts to improve interactions, both digital and in person, communicating findings and proposals in partnership with other Program staff.
- Facilitate Design Sprints and low to medium complexity co-design activities; including synthesising information quickly and converting ideas into high quality design concepts.
- Create well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Produce service design deliverables such as customer interaction flows, journey maps, designs, and physical/digital prototypes.
- Develop and maintain effective working relationships with internal and external stakeholders to achieve team, Divisional, Departmental and Program goals by anticipating and responding to stakeholder needs, and collaborating to achieve best practice design solutions.
- Communicate project progress, achievements, updated timelines and next steps with internal stakeholders and sponsors.
- Produce Program and Project management reporting and documentation.
- Support members of the Strategic Development team; identifying and encouraging development and learning opportunities to support section, Division and Departmental objectives
- Other duties as directed by the Executive Director - Strategic Development, to support the efficient operations of the two programs of work.
- Support an environment that encourages a willingness to adopt participative workplace practices in line with policies of Workplace Health and Safety, Workplace Diversity, and the Australian Public Service values, Employment Principles and the APS Code of Conduct.
- Mandatory Key Skills:

- Strong Design Sprint facilitation and co-design skills. Proven ability to synthesise information quickly and convert ideas into high quality design concepts.
- Demonstrated experience creating well-developed rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
- Deep theoretical and practical experience in Human Centred Design in complex organisational and stakeholder environments.

  • Aps6 Actuary

    5 days ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$800 - au$1000 per day**Opportunity** Our client is a community focused Federal Government Agency. They have an exciting opportunity available for multiple APS6 Actuary’s to join the team. Initial 12-month daily rate contract with a 12 month extension available. Flexible work conditions, 3 in the office and 2 from home,...

  • Aps6 Project Coordinator

    1 day ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract au$65 - au$75 per hour**The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for a APS6 level Project Coordinator to join their ICT Integrity Transformation Delivery Branch. 12-month initial Labour Hire contracts with the opportunity to extend. This a APS6...

  • Aps6 Learning

    5 days ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Dandenong **Salary** Up to AU$58.50 per hour **Job Type** Full Time **Ref** BBBH95711_1673246038 **Contact** Samuel Beckett **Posted** about 1 hour ago Talent International is currently recruiting for an APS6 level Learning & Development Officer to work in the National Contact Centre for one of our Federal Government...

  • Aps6 Learning

    1 day ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Dandenong **Salary** Up to AU$60.26 per hour **Job Type** Full Time **Ref** BBBH95711_1678421637 **Contact** Samuel Beckett **Posted** about 4 hours ago Talent International is currently recruiting for an APS6 level Learning & Development Officer to work in the National Contact Centre for one of our Federal...

  • Aps5/aps6 Scheme Management Roles

    1 week ago

    Melbourne, Australia Comcare Full time

    Several Ongoing opportunites are available in the Scheme Management Group. Full-time and Part-time options available, with roles based in Canberra and Melbourne and some roles in Launceston. **Overview of the Scheme Management Group** The Scheme Management Group manages the Comcare workers’ compensation scheme which covers premium paying employers and...

  • APS6 Workplace Relations Officer

    19 hours ago

    Melbourne, Victoria, Australia Talent Full time $80,000 - $100,000 per year

    The opportunityOur client is a community focused Federal Government Agency. They are currently seeking multiple APS6 Workplace Relations Officer's to help support the broader Agency through expert people policy development, education and productive engagement.This contract will ideally commence early December and run through till June 30th 2026 with the view...

  • APS5 and APS6 Consultation Project Officer

    6 days ago

    City of Melbourne, Australia Talent International Full time

    Overview Our client is a community focused federal government agency. They have an exciting opportunity available for an APS5 and APS6 Consultation Project Officer to assist the Agency’s Scheme Workforce Design and Transition Team in ensuring detailed technical, professional, policy, operational support and advice in relation to complex problems. This...

  • Senior Video Producer

    3 weeks ago

    City of Melbourne, Australia Talent International Full time

    Overview Join a values-focused Federal Government Agency as a Senior Video Producer (APS6 level) and take the lead in shaping how they communicate the vital services they provide to Australians with disabilities. In this pivotal role, you will lead the Digital Media team, creating compelling video content that resonates across diverse platforms while...

  • Designer

    5 days ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $120,000 per year

    Primary LocationQLD - Fortitude Valley - Kingsgate Job Description SummaryDesign smarter NBN networks Use CAD tools, solve real-world challenges & grow your career in a full-time role across our East Coast offices About the RoleAssist with the Design Documentation requirements for Construction of NBN Infrastructure. Provide design drafting capabilities...

  • Aps6 Program Support Officer

    1 day ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** $0 - $58.50 per hour **Job Type** Contract **Ref** JO- 2207-559646 **Contact** Samuel Beckett **Posted** 32 minutes ago **Program Support Officer** Multiple opportunities for an APS6 level Program Support Officer to join The Younger People in Residential Aged Care (YPIRAC) team. The contract...