Quality and Transformation Lead

4 days ago


Melbourne, Australia Bizessence Pty Ltd Full time

**Mandatory Skills**:

- 8-10 Years of experience in various transformational initiatives across service delivery and assurance space within Telecom domain

**Roles and Responsibilities**:

- Develop a Quality Management Framework for various functions.
- Identify CTQ parameters and linkage to SLA/KPIs
- Identify and lead transformational projects; and obtain approvals by providing business justifications.
- Ensure enhance customer experience of customer and its end customers.
- Priorities the projects and deliver a short-term and long-term roadmap for transformation based on complexity, benefits, investments, and time to realize those benefits.

**Job Type**: Contract

**Salary**: Up to $105,000.00 per year

Schedule:

- Day shift

Work Location: One location



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