Travel Claims Consultant

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

**Responsibilities**:
**Why become a Claims Administration Assistant with GB?**

Our team is growing and we’re hiring multiple entry level Claims Assistants to support our Accident and Health Claims team. These are entry-level opportunities designed to upskill and privide claims handling experience of rindividuals interested in starting the insurance career. These exciting oppportunities on offer involve handling claims within our travel, sports, and personal accident and injury claims.

This role may interest you if you are studying and/or qualified in Insurance, Administration, Allied Heath, Psychology, Business and Commerce, Social Work (or similar disciplines) then this may be what you are looking for. Alternatively, if you are looking to re-enter the workforce this too may be good opportunity. You don’t have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition. We offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.

**Your responsibilities will include**:

- Ensuring all customers and claimants receive the support and guidance they need throughout the lodgement and processing of their claim by responding to queries, undertaking customer service by telephone and utilising and updating the claims management systems and databases
- Providing high level customer service to all internal and external partners
- Undertaking End to End claims management, whilst handling daily workflow and providing administrative support to maintain client service standards
- Processing payment of income and other ancillary benefits within company guidelines and delegated authority

Qualifications:
**We’re interested in hearing from people who possess**:

- A passion for high-quality customer service
- High level of attention to detail
- Time management and organisational skills
- Great communications skills
- PC literacy and Microsoft Office experience
- Minimum completion of Year 10 secondary school studies

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements - including WFH Paid Parental Leave;
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards;
- and employee assistance program for yourself and immediate family members

**To apply**

If this sounds like the job for you, then we want to hear from you today

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**Apply** for this Job.
- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._