Client Services Coordinator

5 days ago

Mornington, Australia Prestige Inhome Care Full time

Permanent Full time
- Know that through your work you are making a difference in people's lives
- Hybrid Working Arrangements after 3 months training.

Your Home Care Career Begins Here

Join Prestige Inhome Care as a Client Services Coordinator

**ABOUT US**
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes. If you're passionate about client-focused care, kindness, and creating joy, we want you

**ABOUT THE ROLE**
Are you ready to be the heartbeat of our care delivery? As a Client Services Coordinator, your mission is to ensure the most efficient and high-quality service for our extraordinary clients. You'll play a crucial role in:

- Matching clients with the perfect care staff through timely and accurate rostering
- Keeping everyone in the loop with schedules, from clients to care staff
- Championing employee recruitment, induction, and training
- Handling feedback and incidents with precision for continuous service improvement
- Providing leadership to our dedicated care staff
- Contributing to the development of policies, procedures, and processes
- Managing relationships with broker partners
- Ensuring compliance with organisational and industry standards

**ABOUT YOU**
If you have:

- Excellent communication and interpersonal skills
- Rostering experience
- The ability to prioritise and meet deadlines
- Demonstrated self-awareness and self-management
- Computer literacy for word processing and database management
- A proactive approach with a focus on continuous improvement
- Problem-solving and conflict resolution skills
- A commitment to delivering quality service that exceeds expectations

This role is made for you

**WHAT'S IN IT FOR YOU?**
Join us at our vibrant Mornington office space and enjoy:

- Flexible working arrangements after 3 months training
- The satisfaction of making a real difference in people's lives
- Growth opportunities in a business with a stellar reputation
- Exciting Reward and Recognition programs
- Regular social events and functions to celebrate your hard work
- Health and wellbeing initiatives
- Access to an employee assistance program
- A paid day off for your Birthday

**READY TO MAKE AN IMPACT? APPLY NOW

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