Current jobs related to Client Services Coordinator - Mornington Peninsula - Robinson Voss Partners

  • Client Services Coordinator

    4 days ago

    Mornington, Australia Prestige Inhome Care Full time

    Permanent Full time - Know that through your work you are making a difference in people's lives - Hybrid Working Arrangements after 3 months training. **ABOUT US** Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers...

  • Lifestyle Coordinator

    2 weeks ago

    Mornington Peninsula, Australia Benetas Full time

    Bayside & South Eastern Suburbs, VIC, Australia - Mornington Peninsula & Bass Coast, VIC, Australia - Permanent - Closing on: Aug 16 2025 **Lifestyle Coordinator** - Use your creativity on enriching programs and engagement activities - Working at St Paul's in Frankston - Permanent full-time role working 76 hours a week Monday to Friday **Empowered to...

  • Phillip Island

    2 weeks ago

    Mornington Peninsula, Australia MA Services Group Full time $70,000 - $120,000 per year

    Founded in 2011 with a vision of providing high-performing customer-centric services in Retail Security, Security services, Event Security, Cleaning and maintenance management.We are now everywhere, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions that deliver real benefits....

  • Customer Service Administrator

    1 week ago

    Mornington Peninsula, Australia Skout Solutions Full time

    Requirement: Skout Solutions and Ventia are seeking a Customer Service Administrator for our Mornington Peninsula Shire contract. The main objective of the role will be managing service request and diverting them to the appropriate team to action. The role is a 6+ months temporary basis with an opportunity for permanency. The position is Full-time hours...

  • Team Leader Family Services

    1 week ago

    Mornington Peninsula, Australia Anglicare Victoria Full time

    Leading a broad portfolio of programs in family services - 25 years working for better, building better tomorrows - Full time role|based at Rosebud|with work from home days **The Program**: Family Services Programs are delivered through a range of tailored services to strengthen families and improve the wellbeing of children, and can include individual,...

  • Disability Support Worker

    6 days ago

    Mornington Peninsula, Australia Support Welfare Services Full time

    Main duties and tasks include but are not limited to: - Provide support to people with mental health disabilities using a person-centred approach. - Assist clients attending external appointments, recreational activities and accessing and utilising community resources (e.g., general medical care, shops, banks, etc.) - Undertake personal administrative work...

  • Service Coordinator

    1 week ago

    Fleurieu Peninsula & Kangaroo Island, Australia Rembrandt Living Full time $104,000 - $130,878 per year

    Service Coordinator - Victor HarborAbout Us:At Rembrandt Living Australia, we are dedicated to providing exceptional home care services to enhance the quality of life for our clients. We offer high quality, down-to-earth Home Care, Residential, Respite and Social Services that have been enjoyed by many for more than 25 years.The Rembrandt difference comes...

  • Outside School Hours Care Coordinator

    6 days ago

    Mornington Peninsula, Australia Camp Australia Full time

    We are searching for our next part time OSHC Coordinator to lead our amazing team in Somerville VIC! The OSHC Coordinator role supports the delivery of our service to provide before and after school care for children in the school we partner with. We are continually improving the quality of our service delivery as we strive to deliver Service Excellence...

  • House Cleaner

    2 weeks ago

    Mornington Peninsula, Australia Lanah Cleaning Services Full time

    Our cleaning company is expanding! We are looking for an enthusiastic and motivated person to join our team! We aim to provide great service with an eye for detail, while having fun along the way. You must have: **Current driver's license;** **Reliable vehicle;** **Willing to complete cleaning duties;** **Willing to travel and work in client's...

  • House Cleaning Position

    2 days ago

    Mornington Peninsula, Australia Essential Home Services Full time

    **Essential Home Services - Good Life Begins With a Good Company!** As a professional cleaning company with over 11 years of experience in the cleaning industry, we truly understand what customers are looking for in a cleaning service. It is more than just the clean, it is about the trust in the company, security of the people and the peace of mind of the...

Client Services Coordinator

2 weeks ago

Mornington Peninsula, Australia Robinson Voss Partners Full time $60,000 - $80,000 per year

ABOUT THE ROLE

As our Client Services Coordinator, you'll be the first point of contact for our clients and play a vital role in building strong, trusted relationships. You'll be responsible for ensuring clients feel supported and cared for at every stage of their journey with us.

This role combines client communication, administrative excellence, and collaboration with our accountants to deliver an outstanding client experience. If you love building rapport, anticipating client needs, and keeping everything running smoothly behind the scenes, this is the perfect role for you.

WHAT WE'RE LOOKING FOR

We're seeking someone who is professional, approachable, and thrives in a client-focused environment. You'll need:

  • Exceptional communication skills – both written and verbal – to connect with clients confidently and warmly.
  • Strong attention to detail and accuracy – clients rely on us to get it right the first time.
  • A natural ability to build trust and maintain relationships with both clients and team members.
  • Proactive problem-solving skills – you notice what needs doing before being asked.
  • A positive, can-do attitude and genuine enjoyment of working with people.
  • Excellent time management and organisational skills to juggle multiple priorities.
  • A high standard of ethics, confidentiality, and professionalism.

QUALIFICATIONS & EXPERIENCE

  • 2–3 years' experience in office administration (experience in accounting or professional services highly valued).
  • Proficiency in Microsoft Word, Excel, Outlook, and file management systems.
  • Familiarity with basic accounting and tax terms is helpful, but not essential.

KEY DUTIES & RESPONSIBILITIES

You'll be the link between our clients and accountants, helping to make sure every client's needs are met seamlessly. Your responsibilities will include:

  • Client Relationship Management

  • Coordinate Terms of Engagement with clients for accounting services.

  • Generate and send proposals, ensuring clients feel supported and clear on the process.
  • Liaise with clients to gather documents, answer questions, and follow up on any missing information.
  • Arrange and manage client appointments, making every interaction smooth and professional.
  • Follow up client queries and ensure timely responses.

  • Workflow & Support

  • Create and manage jobs in XPM to track progress and deadlines.

  • Prepare client documents, including Year End Reports, cover letters, and invoices.
  • Coordinate the email/postage of Business Activity Statements.
  • Assist with ATO and ASIC correspondence, applications, and reminders.
  • Manage electronic signatures and document portals (NowInfinity, FuseSign, ATOmate).
  • Support the accountants by keeping jobs moving and clients informed.

  • Office Administration

  • Answer and direct phone calls, ensuring every client interaction is positive.

  • Scan, save, and manage documents.
  • Contribute to a friendly and supportive team culture.
  • Participate in training to continually build your skills.

HOW WE MEASURE SUCCESS

  • Clients feel informed, valued, and supported through every interaction with our firm.
  • Work and lodgement deadlines are consistently met with accuracy and care.
  • You contribute to the continual improvement of our client services.
  • You help foster a positive, team-focused workplace culture.

WHY YOU'LL LOVE WORKING HERE

  • You'll be part of a friendly, collaborative team that values your ideas.
  • You'll play a central role in building lasting client relationships.
  • We provide training and support to help you grow your skills.
  • Every day brings variety, from client conversations to project coordination.
  • You'll have the satisfaction of knowing your work makes a real difference to clients and the team.