Training Support Coordinator

Location: Geelong
- Brand: Training & Employment
- Date Posted: 21 May 2025

**LOCATION**: Geelong or Western Suburbs of Melbourne
**EMPLOYMENT STATUS**: Full-Time, Ongoing
**PAY RANGE**: genU Training Enterprise Agreement General Staff from $35.80 + 11.5% super
**NOT FOR PROFIT**: Salary package up to $15,900 per annum each FBT year plus further meals and entertainment benefits up to $2649 pa

**Hey You**
Here at genU we're a group of passionate, driven people who want everyone’s lives to be happier and healthier, especially people with disabilities, the ageing and those experiencing disadvantage. We operate solely for community benefit and invest back into the same communities in which our services are delivered.

Due to continued growth and a commitment to delivering outstanding learning experiences, genU is excited to announce a newly created opportunity within our Commercial Programs team. We are looking for a highly organised and proactive **Training Support Coordinator** to support our training program delivery and post-course operations.

This role is pivotal in ensuring a seamless experience for our trainers and participants by coordinating logistics, maintaining compliance standards, and providing high-quality support across our programs.

**Key Responsibilities**
- Coordinate training program logistics including reminder calls, trainer scheduling, and delivery setup across multiple platforms (Canvas and SMS).
- Ensure compliance by reviewing training delivery, assessments, and issuing of Statements of Attainment and Microcredentials.
- Liaise with trainers and internal teams to monitor progress, troubleshoot issues, and provide responsive support.
- Maintain accurate records and tracking tools, contributing to weekly reporting and data integrity.
- Support operational flexibility by assisting Training Coordinators and Admin teams during peak periods or as required.

This role requires occasional state based and interstate travel

**About You**

You thrive in a fast-paced, collaborative environment and are known for your attention to detail, problem-solving mindset, and exceptional coordination skills. You’re a natural communicator who can build strong working relationships across teams and are adaptable to changing priorities.

You’re proactive, accountable, and committed to delivering high-quality support that enhances the training experience for all stakeholders.

**Essential Requirements include**:

- Experience in training coordination, education administration, or a similar operational support role.
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
- Familiarity with student management systems (SMS), online learning platforms (e.g., Canvas), and basic reporting tools.
- Excellent written and verbal communication skills, with a professional and client-focused approach
- NDIS Screening Workers Check or willingness to obtain
- Valid and Current Driver’s Licence

**Why Join Us?**
Join a forward-thinking organisation that values innovation, professional growth, and creating positive outcomes for students. Make a meaningful impact in vocational training by driving excellence in learning design and development.

**Why Work With Us?**

At genU, we offer more than just a job - we offer a chance to be part of a diverse and inclusive team where your skills and ideas are valued. Plus, we provide a range of fantastic benefits:

- Increased Take-Home Pay: Access non-profit salary packaging, up to $15,900 per year, plus meals and entertainment benefits.
- 15 days of personal leave per year - that’s 5 days above the National Employment Standards (NES) to support your wellbeing and work-life balance
- Employee Referral Program: Refer someone to genU and receive a generous bonus after their 6-month qualifying period
- Discounts: Save with discounts at over 450 retailers and service providers, including Coles, Woolworths, and JB Hi-Fi.
- University Study Discount: Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
- Employee Health & Wellbeing: 24/7 access to our holistic employee assistance program covering emotional, mental, financial, and physical health.

We’re committed to supporting adjustments throughout the recruitment and employment process.

At genU, Diversity Is Our Strength We celebrate the differences in who we are, what we’ve experienced, and how we think. Our diverse team brings unique perspectives, enriching the work we do for our clients, students, and communities.

We reserve the right to close this advertisement early if the position is filled.

Please note, we are not accepting agency assistance for this role - we’ve got it covered