Contractor Operations Coordinator

6 days ago

Joondalup, Australia Royal Automobile Club of WA Full time

As a Contract Operations Coordinator you play a critical role ensuring we have contractors all across Western Australia that can rescue our members when they are in need at the side of the road.

This role will see you finding new contractors that can go out to our members across regional and metro WA, helping with contract and pay negotiations and ensuring the contractors are delivering the service we expect as an extension of RAC.

What can we offer you?
- Fortnightly pay
- Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances, Salary Packaging, cheaper Health Insurance and Gym memberships as well as access to Perth's largest Social Club
- RAC recognises the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We embrace a hybrid work approach supporting a mix of remote or office where applicable as well as flexible working hours

What will you be doing?

Reporting to the Roadside and Operations Support Manager and working in a fast-paced team environment, the role encompasses an array of responsibilities within the contractor management space, including:

- Strong relationship management of both internal and external stakeholders as well as developing new relationships through research
- Management of service delivery models & contract compliance - ensuring our contracts are delivering against KPI's
- Dispute resolution & Risk management
- Oversight of operational matters

What are we looking for in you?

In addition to sharing our values and behaviours with passion, to be successful in this role you will have:

- A strong understanding of operations within a contractor model with previous experience in a contractor/operations management environment being highly regarded
- Proven interpersonal relations, demonstrated in liaising and building rapport with internal and external stakeholders
- Excellent communication skills both written and verbally including a high level of attention to detail
- The ability to work under pressure and meet set deadlines
- Flexibility to travel to across WA when required (warning is given in advance)
- Current WA driving licence is essential
- Demonstrated ownership and accountability
- Diploma of business (or equivalent) is desirable
- Certificate IV in Occupational Health and Safety is desirable

If you want to know more, please contact Lorretta Jackson, Talent Acquisition Partner (Motoring and Home Services) via or via phone 08 9436 4356.

LI-LJ1

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