Customer Service Officer

1 week ago

Melbourne, Australia The National Trust of Australia (Victoria) Full time

Casual position
- ‘’VAULT” - Block Arcade
- Casual rate: $29.46 per hour (Grade 2A, Enterprise Agreement)
- Weekend availability a must

**About us**:
The Natural Trust of Australia (Victoria) is a community-based, non-government organisation committed to promoting and conserving Australia’s heritage for future generations to enjoy. Founded in 1956, it has since grown to become Australia’s largest community based, heritage conservation organisation that works as an independent, privately funded, not-for-profit body. It is the premier heritage and conservation organisation in Victoria and the major operator of house museums and historic properties open to the public.

**About the role**:
The National Trust is seeking Customer Service Officers to support our retail team, while helping us to grow our impact and reach across communities in Victoria. This retail role will be working from the historic Block Arcade in the Melbourne CBD. Here you will be working with some of the finest vintage clothing, and ensuring visitors to our store have a great experience. You will provide administrative and customer service support. You will be highly motivated, energetic and well experienced customer service professional. This role will work predominately on weekends.

**Your responsibilities will include**:

- Provide a high quality, best practice standard of service to all customers
- Operate POS, cash and EFTPOS systems
- Administrative duties
- Provide assistance to visits in our retail spaces
- Act as a visitor information resource
- Oversee visitor experience management
- Be responsible for the security and safety of the property and staff
- Venue hire and group booking coordination
- High level of customer service

**To be successful in this role**:

- You’re passionate about Vintage clothing and eager to share that passion with others.
- You have the ability to deliver great customer experiences in varied environments.
- You’re willing to learn and embrace our unique style of service.
- You have strong people skills — you’re approachable, a good listener and empathetic.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs, we aim to release rosters two weeks in advance.
- You have the highest levels of personal integrity and ethical behaviour.
- You’re willing to follow processes and solve problems.
- You’re willing to work under pressure and comfortable working alone.
- You have excellent time management skills and can make decisions quickly.
- You maintain composure and customer focus while troubleshooting and solving issues.
- You have availability on weekends.

**Sound like you?**

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

**Job Type**: Casual

**Salary**: $29.46 per hour

Schedule:

- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

  • Customer Service Agent

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryTo contribute to the efficiency, profitability, and growth of Service Stream by performing a variety of customer facing and administrative functions to support existing Victorian metropolitan water meter exchange contacts, whilst adhering to relevant statutory legislation and Service Streams Policies and...

  • Payroll And Customer Service Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St- Job Description SummaryPlatform to excel your career in Payroll in an ASX-listed company.- About the RoleWe are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Transurban Full time

    A great opportunity for a customer service professional looking to step into a corporate environment in a role to truly make your own.- Collins St Location- Permanent Opportunity- Collaborative & supportive culture**About Transurban**Transurban are driven by bringing people and places closer. Together, they're building a future that marries traditional...

  • Customer Service Officer

    6 days ago

    Melbourne, Victoria, Australia Melbourne Audiology Centre Full time

    **Job title**Customer Service Officer / Accounts Officer**Position Status**Full time**Location**Working at Fitzroy hearing centre Mondays to Fridays.From time to time and based on business needs you may be asked to work from one of our other hearing centres.**Reporting to**Reports to the General Manager and Accounts Manager.**Job Purpose**The Customer...

  • Customer Service Officer

    6 days ago

    Melbourne, Victoria, Australia Remer Pty Ltd Full time

    Remer is a fast-growing company and market leader in manufacturing high quality LED mirrors. With our rapid expansion of national footprint, we have an exciting opening for you to join our team as the Customer Service Officer reporting to Customer Service Manager.We are currently seeking a professional, motivated and reliable individual with exceptional...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Delvic Foods Pty Ltd Full time $60,000 - $80,000 per year

    Join our dynamic team as a Customer Service Officer/Team Leader at Delvic Foods Pty Ltd, based in our Derrimut, VIC office. In this full-time role, we're looking for an energetic, capable, and ambitious Customer Service Officer/Team Leader that will play a key part in providing exceptional service to our valued customers and leading our telesales/customer...

  • Customer Service Officer

    7 days ago

    Melbourne, Australia Robert Half Full time

    Full time opportunity on offer to work for one of Australia's largest retail wholesalers, who pride themselves on their leading innovation for success **The Company** As a key wholesaler to the retail trade for ANZ this well-known company prides themselves on industry-leading innovation by developing, manufacturing, and marketing their own product! Due to...

  • Customer Service Officer

    5 days ago

    Melbourne, Australia Hassett People Solutions Full time

    Work from home or from the office - Port Melbourne Location - $50k to $60k plus superannuation **ABOUT OUR CLIENT AND THE ROLE** The Mr Group are a leading Franchise business providing Home Services including Antenna, Pest Control, Alarm, CCTV and Gutter Cleaning services, who are going through an exciting growth period. They are looking for a highly...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Page Personnel Full time

    Scoresby Location- Temporary to Permanent Role**About Our Client**:Reporting to the Operations Manager, your main role and responsibilities will include but not limited to:- High-volume sales order data entry of customer orders, daily, using SAP.- Answering inbound calls from customers.- Forwarding customer feedback and complaints to the relevant stakeholder...

  • Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Csr Full time

    CSR Limited is a leading Australian manufacturing business with a rich history. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.The OpportunityWithin our Victorian Bradford and Monier customer service team we...