Customer Service Officer

6 days ago

Melbourne, Australia The National Trust of Australia (Victoria) Full time

Casual position
- ‘’VAULT” - Block Arcade
- Casual rate: $29.46 per hour (Grade 2A, Enterprise Agreement)
- Weekend availability a must

**About us**:
The Natural Trust of Australia (Victoria) is a community-based, non-government organisation committed to promoting and conserving Australia’s heritage for future generations to enjoy. Founded in 1956, it has since grown to become Australia’s largest community based, heritage conservation organisation that works as an independent, privately funded, not-for-profit body. It is the premier heritage and conservation organisation in Victoria and the major operator of house museums and historic properties open to the public.

**About the role**:
The National Trust is seeking Customer Service Officers to support our retail team, while helping us to grow our impact and reach across communities in Victoria. This retail role will be working from the historic Block Arcade in the Melbourne CBD. Here you will be working with some of the finest vintage clothing, and ensuring visitors to our store have a great experience. You will provide administrative and customer service support. You will be highly motivated, energetic and well experienced customer service professional. This role will work predominately on weekends.

**Your responsibilities will include**:

- Provide a high quality, best practice standard of service to all customers
- Operate POS, cash and EFTPOS systems
- Administrative duties
- Provide assistance to visits in our retail spaces
- Act as a visitor information resource
- Oversee visitor experience management
- Be responsible for the security and safety of the property and staff
- Venue hire and group booking coordination
- High level of customer service

**To be successful in this role**:

- You’re passionate about Vintage clothing and eager to share that passion with others.
- You have the ability to deliver great customer experiences in varied environments.
- You’re willing to learn and embrace our unique style of service.
- You have strong people skills — you’re approachable, a good listener and empathetic.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs, we aim to release rosters two weeks in advance.
- You have the highest levels of personal integrity and ethical behaviour.
- You’re willing to follow processes and solve problems.
- You’re willing to work under pressure and comfortable working alone.
- You have excellent time management skills and can make decisions quickly.
- You maintain composure and customer focus while troubleshooting and solving issues.
- You have availability on weekends.

**Sound like you?**

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

**Job Type**: Casual

**Salary**: $29.46 per hour

Schedule:

- Rotating roster
- Weekend availability

Supplemental pay types:

- Penalty rates

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

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