Guest Service Agent

**Embark on a Welcoming Career as a Guest Service Agent at Novotel Sydney Cabramatta**

**About us**

Opening in November 2025, Novotel Sydney Cabramatta is set to become the newest lifestyle destination in South West Sydney. Blending comfort, culture, and community, our hotel will offer a modern retreat for business and leisure travellers alike — with 140 stylish guest rooms, six restaurants and bars, a dedicated conference & events centre, and entertainment spaces

As part of the Accor family, we bring the warmth of international hospitality with a local touch. This is your opportunity to be part of our **pre-opening team**, shaping the guest journey from day one and creating something truly special for the Cabramatta community and beyond.

**What You’ll Do**:

- Be the face of the hotel — greet and check-in guests with professionalism and a personal touch
- Handle guest departures, payment processes, and feedback with confidence and care
- Use Opera PMS daily to manage guest profiles, reservations, and billing
- Deliver seamless and efficient service across the front office functions
- Go the extra mile to resolve guest concerns and exceed expectations
- Communicate effectively with all departments to ensure guest satisfaction

**About You**:

- Previous experience as a Guest Service Agent (Accor experience a plus)
- Strong working knowledge of Opera PMS is essential
- A guest-first mindset and natural problem-solving attitude
- Excellent communication skills — additional languages a bonus
- Available to work flexible shifts including weekends, public holidays, and evenings
- You love creating memorable moments and working in a collaborative, inclusive team
- Must hold current RSA certification

**Why Join Us?**
- Be part of a global hospitality leader and a heartist-driven culture and Cabra Vale family
- Ongoing training, development, and internal growth opportunities
- Uniforms provided + meal on duty +car parking
- Discounted accommodation worldwide through Accor Heartist Benefits
- Work in a supportive team that values respect, diversity, and fun

*Note
- Only successful applicants will be contacted

**Job Type**: Part-time

Pay: $26.21 - $30.00 per hour

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Maternity leave
- Parental leave
- Professional development assistance

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Application Question(s):

- Hold a current RSA competency card? Yes / No
- Available to work flexible shifts including weekends, public holidays, and evenings

**Experience**:

- Guest Service Agent (Accor experience a plus): 1 year (required)
- Handle guest departures, payment processes, and feedback : 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 10/07/2025
Expected Start Date: 27/10/2025