Club Reception

Concierge Service Specialist - Be the Face and Energy of Cabravale Club Resort

Location: Cabvale Club Resort

Position: Part-Time – with Full Availability Required across 7 days (including mornings, evenings, and late nights) preferred

The Countdown is On — We're Opening Our New Renovated Area Soon

Be part of something big Cabravale Club Resort is nearly ready to welcome guests, and we need energetic, friendly team members like you to help us make a splash from day one.

About Cabravale Club Resort:

Cabravale Club Resort is transforming into a premier destination for food, entertainment, and connection With a 140-room hotel and innovative dining venues on the horizon, we're building a lively, welcoming space where exceptional hospitality meets fun and energy. Join us before we open, and help shape the welcoming environment that guests will love

About the Role:

As a Concierge Service Specialist, you'll be the friendly face that greets our guests, helping them feel at home with top-tier service. From reception to cashier duties, you'll set the tone for memorable experiences in our exciting new resort

Key Responsibilities:

• Greet and welcome members and guests at the club entrances, setting the tone for their experience
• Manage the front club reception area, bringing efficiency to its smooth running.
• Provide detailed information on all resort amenities, services, and events, so everyone feels informed and cared for
• Assist club & hotel guests, with seamless service.
• Operate the club's cashier functions, processing transactions accurately and efficiently, and providing a positive last impression.
• Answer inquiries and resolve guest concerns promptly and professionally, ensuring every guest's satisfaction.
• Assist with restaurant reservations and event ticket purchases, enhancing their leisure time.
• Promote membership options and assist with inquiries, so newcomers can join our vibrant community.
• Maintain a thorough knowledge of local attractions and transportation options, providing local knowledge and insight.
• Ensure the area is clean, organized, and well-stocked, making it a haven of hospitality.

Skills & Experience:

• Proven experience in a customer service role, preferably in club environmentwith an eye for detail and an intuitive understanding of guest's needs
• Excellent communication, interpersonal, and problem-solving skills, that allow you to connect with guests from all walks of life.
• Strong organizational skills and attention to detail, so no task goes unfinished
• Ability to work independently and as part of a team, contributing to a collaborative culture.
• Proficiency in computer systems and reservation software, which will help you provide swift and efficient service.
• RSA/RCG certification (mandatory), emphasizing our commitment to responsible service and compliance.

Your Commitment:

• As a Concierge Service Specialist, you'll be an integral member of our team, ensuring exceptional service during Cabravale Club Resort's extended operating hours (across 7 days a week preferred).
• Cabravale Club resort operates 6:00 AM to 3:00 AM on weekdays, and until 6:00 AM on weekends, requiring a commitment to flexible shift availability within these times.
• This includes the ability to work within these hours, including mornings, afternoons, evenings, and late nights, is essential.
• Ability to handle the lively, fast-paced environment with a positive attitude and a smile.

Are You a Great Fit?

• Exceptional customer service and communication skills are essential, ensuring every guest feels valued and understood.
• A genuine desire to assist others and create a positive guest experience, driven by our commitment to community and care.
• Strong problem-solving skills and the ability to handle guest inquiries effectively, turning challenges into opportunities for exceptional service.
• Ability to remain calm and professional in a fast-paced environment, maintaining style under pressure.
• Over 18, with current RSA & RCG competency cards, demonstrating your readiness to meet our service standards.
• Comfortable working nights, weekends, and public holidays, bringing our hospitality vision to life whenever needed.
• Reliable, motivated, and able to multitask effectively, infusing style and grace into every task.

Ready to Join Our Team?

We're more than just a club; we're a community with a rich history and a bold vision As we embark on this new chapter with the opening of the Novotel Cabramatta, we need you to help us craft something truly special

Ready to Shape Exceptional Guest Experiences?

Apply now and help us elevate every interaction, one guest at a time

*Please note, only shortlisted candidates will be contacted.