Workplace Concierge

3 days ago

Brisbane, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a Workplace Concierge to join the People & Culture team based in Brisbane.

As a Workplace Concierge, you will play an integral role in creating and maintaining a desirable workplace. You will deliver excellent customer service to our employees, supporting their needs to make their employee experience seamless. This will include greeting employees, providing assistance and problem solving any issues.

This role is available as a **12 month full-time max-term/ secondment opportunity**.

**About you**

If this is the right role for you, your skills and qualifications will include:

- Previous experience in a similar role and excellent customer service skills in pursuit to help others and create good experiences.
- Demonstrates empathy and ability to build trust through connection and understanding.
- Able to demonstrate a service mindset with a focus on creating a great experience in every interaction.
- Ability to multi-task and experience in working in fast-paced environments.
- Deals well with stressful situations and can easily identify priorities.
- Ability to work autonomously and follow instructions and help with various tasks in a supportive environment.
- Strong administration skills and digitally savvy.
- Strong time management and verbal communication skills coupled with a high attention to detail.
- An open and enthusiastic manner with a commitment to maintaining positive and effective relationships.
- Appropriate level of fitness and strength for manual lifting - energetic role.

**How you'll benefit**

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave

**Next steps**

**Eligibility**

This position is available to existing Australian Retirement Trust employees, temps and contractors only.

LI-DNI

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