Customer Response Line Representative

Date Posted:
2025-09-09

Country:
Australia

Location:
LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia

Come and join Electra today, and be part of the OTIS Family and TIME 2025 World's Best Employers.

Electra Lift is a Sydney-based elevator and escalator company established in 1972. For over forty years, it has continued striving to meet customer needs in Maintenance, Repairs, and Modernisations.

About the role

We are recruiting a Customer Response Line Representative to work within our Electra office on a 12-month Fixed-Term contract role based in Mascot.

You will be the primary interface between our internal and external customers and be part of the Otisline family.- 12 months fixed-term role- Reports to the Otisline Manager

On a typical day, you will- Receive and manage emergency breakdown calls.- Ensure the efficient receipt, handling, and dispatching of customer calls and inquiries.-
- Ensure the efficient receipt, handling, and dispatching of customer calls and inquiries.- Monitor and coordinate service calls to Lifts, Escalators and Travellators registering fault conditions.- Liaise with Field Management to expedite service calls or when a customer is trapped in Otis-maintained equipment.- Communicate frequently with building owners/supervisors, members of the public, the Service Operations Manager, State Operations staff, and all members of the Otisline team.- Liaise with Field Management to expedite service calls or when a customer is trapped in Otis-maintained equipment.- You will communicate frequently with building owners/supervisors, members of the public, the Service Operations Manager, State Operations staff, and all members of the Otisline team.

What you will need to be successful- Previous experience with a customer-facing or call center job will be preferred.- Passionate about providing excellent customer service- Have good written and verbal communication skills- Is a team player and able to work under pressure to deliver business commitments.

What We Offer- Competitive base salary and benefits- Over time in line with the Clerks Private Sector Award- A culture that encourages innovative ideas and appreciates our talent is the key to our success.

We will train you intensively in technology, processes, and soft skills, and you will have the opportunity to exchange ideas with experienced colleagues at any time. With strong performance, you can grow in this role to build a career at Otis.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here

- Become a part of the Otis team and help us #Buildwhatsnext