Relationship Manager. Melbourne Cbd

**Req ID**: 68003
**Department**: Small to Medium Enterprise Banking
**Division**: Australia Commercial
**Location**: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Relationship Manager, your role is to manage and build strong relationships with a portfolio of SME customers, and drive portfolio growth through customer acquisition, increasing share of wallet and referrals.

What will your day look like?

**As a Relationship Manager, you are accountable for**:
Proactively developing and maintaining a detailed understanding of customer business and financial needs
Providing customers with appropriate solutions
Building and maintaining strong internal and external networks to support strong deal design and execution.
Advanced skills in structuring deals in conjunction with relevant product and specialist teams
Managing a portfolio of SME customers
Collaboration with Product Partners and other stakeholders to design, structure and execute deals
Adhering efficiently to a strong operational rhythm
Ensuring credit and operational risks are managed effectively and proactively
Implementing Relationship Credit Approval Discretion as appropriate

**Role Location**: Melbourne CBD

**Role Type**: Permanent, Full-time

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
**Relationship Management**: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
**Customer Solutioning**: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
**Business Development**: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value.
**Coaching**: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
**Portfolio Management**: The selection, prioritisation and management of a portfolio of work/and or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
**Commercial acumen**: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
**Planning and Prioritisation**: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.