Guest Service Agent

1 week ago

Glenelg, Australia Oaks Hotels Full time

Company Description

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
Join Oaks Glenelg Plaza Pier as a Guest Service Agent.

Responsibilities include:

- Provide efficient and professional service and ensure a smooth check in and check out process for guests
- Give a friendly welcome every time a guest comes past the reception desk
- Guide & support the team in providing outstanding guest welcoming and experiences
- Act as a role model, sharing your expertise and continually inspiring the team
- Ensure daily tasks are completed accurately and in a timely manner
- Conduct guest arrivals and departures
- Resolve & respond to guest complaints in a timely and professional manner

**Qualifications**:
Previous experience is advantageous. On the job training is provided.

Additional Information

**Benefits**:
Join our positive and vibrant team and be rewarded with these team benefits:

- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- 50% off The Coffee Club VIP membership
- Furniture, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday, Vaccine and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided
- Laundry allowance for some roles*

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
- Beautiful Location
- Excellent working conditions with a friendly professional team
- Enjoy the holiday vibes at the Hotel front office

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