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Commercial Manager

3 weeks ago


Tullamarine, Australia Eventbrite Full time

**THE CHALLENGE**

Eventbrite is a people-first organization. Our goal of building the global platform for live experience relies on the foundation of top talent and strong company culture. The Commercial Team is responsible for retaining and growing our fast-growing customer base, consisting of mid to high value returning customers, as well as self sign-on event creators. The Commercial Team’s main focus is to retain best-fit customers through contract renewals, identify upsell opportunities, and maximise value from a book of customer opportunities.

**THE TEAM**

The Commercial Team operates at high velocity outreach within specific retention-based deal life cycles. This team is responsible for understanding event creator’s business trends in order to identify opportunities for mutual growth.

**THE ROLE**

As the Commercial Manager, you are responsible for focusing on retention and growth of our Mid-Market / Large Account customers

**YOU WILL**
- Manage a sales funnel of renewal and new contract opportunities for your target customer segments and accurately forecast on a monthly and quarterly basis
- Work cross-functionally to identify growth opportunities, resolution strategies, and ultimately structure contract agreements that drive long-term value to both the organizer and the company.
- Proactively drive longer term contracts to minimise future revenue risk
- Identify upsell opportunities within the existing account base - prioritising high value accounts.
- Identify new business opportunities through referrals to regularly deliver leads to the acquisition team
- Continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures
- Responsible for feeding back to the business on competitive threat

**THE SKILL SET**
- 3+ years experience in a Sales or Customer Success/Account Management role with a focus on contract negotiation
- Demonstrated experience managing customer renewals and upsells with a SaaS product to attain predetermined goals and quotas
- Proven ability to manage large opportunity and upsell pipelines
- Strong organization skills and superb capabilities with managing a large volume of tasks, responsibilities, and deadlines
- Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
- Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)

**BONUS POINTS**
- Previous experience in the event or ticketing industry
- Strong sales and negotiation skills
- Experience using Groove, Gong

**IS THIS ROLE NOT AN EXACT FIT?**

Sign up to keep in touch and we’ll let you know when we have new positions on our team.

**ABOUT EVENTBRITE**:
At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.

Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.

Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

**BENEFITS**:
We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

**EQUAL OPPORTUNITY**:
If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.