Service Support/administration Officer

2 weeks ago

Blacktown, Australia Census Community Solutions Pty Ltd Full time

**Job description**

Census Community Solutions is an NDIS registered disability services provider, providing support to eligible NDIS approved participants. At Census Community Solutions, we channel our care to suit and meet individual needs and preferences, recognising individual strengths and ability, we constitute innovative programs to proffer solutions to address complex care needs.

We are on the lookout for an experienced and dynamic Service Support/Administration Officer with knowledge of disability services and good knowledge of computerto support our organisational change program. including business improvements. This position requires strong negotiation ability and documentation skills.

**Key Responsibilities**:

- Providing advice based on changing dynamics of the business sector and suitably propose solutions to optimise business performance.
- Ability to act independently to recommend methods and approaches on strategic direction.
- Strong understanding of core business processes Develops reports and documentation for participants plan reviews
- Good communication skills to deliver quality customer outcomes.
- At least 1 year work experience in the Disability Service environment
- Excellent verbal and written communication skills
- Ability to maintain professionalism, integrity and confidentiality.
- Ability to prepare invoices through accounting software
- Ability to update staff and Participant records using CRM.eg Caretaskr, Bright HR
- Ability to develop individualised support Plan, maintain progress reports and records
- Oversee service delivery and the implementation of individual clients’ NDIS plan.
- Demonstrated proficiency in PowerPoint, Word and Excel.
- Strong negotiation skills and ability to work within multi-disciplinary teams and key stakeholders.
- **What is in it for you?**:

- Be part of a dedicated and collaborative team.
- Put your career on track for a succession plan that provides supported learning and development with flexible work-life balance.

Census Community Solutions is an equal opportunity employer that is committed to inclusion and diversity.

**Job Type**: Part-time

Pay: $35.00 - $40.00 per hour

Expected hours: 30 per week

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Microsoft Word: 1 year (required)
- Administration: 1 year (required)
- Disability Sector: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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