Information Technology Manager

**Description**

**Very Special Kids believes that all children and young people have the right to**
**quality of life, no matter how long or short their life may be.
**Position Title: Information Technology Manager

Location: Malvern

Department Corporate

Reporting To: General Manager Business and Finance

Main Purpose of The I.T. Manager will be responsible for organisation-wide systems and
Position: information and will have a specific set of attributes and abilities as

outlined below. The I.T. Manager will oversee all systems performance

as well as the implementation of new or enhanced systems, as well as to

contribute to the strategic initiatives and improvement detailed in the

2025-2028 Strategic Plan. The IT Manager will manage and govern

VSK’s core data systems as well as oversee all cyber security treatments

and mitigations.

Number of 2

Direct Reports

Decision Making As per Very Special Kids’ Delegation of Authority

Authority

Key Internal:
Relationships
- GM Business & Finance
- GM Fundraising & Marketing
- GM Clinical Services
- Chief Medical Officer
- System Administrators
- CEO
- Very Special Kids’ employees

External:

- Donors and Supporters (individuals, organisations, groups)***
- Bridged Support (external I.T. support service)
- Data and other System Vendors
- Very Special Kids’ families
- Volunteers

**vsk.org.au**

**Qualifications/ Education Training and Work Experience**
Key Selection
- Bachelor’s degree in IT, Computer Science, or a related field.

Criteria
- 5+ years of experience in IT operations, including experience

working within a health organisation or sector.
- Experience leading and managing large IT projects and rolling out IT

infrastructures across various technologies.
- Excellent working knowledge of computer systems, security, network

and systems administration, databases and data storage systems.
- Strong critical thinking and decision-making skills.
- Excellent project management skills and ability to prioritise.
- Experience is using Salesforce systems, or other fundraising CRM’s

highly regarded.
- Experience in maintaining and governing data systems.

**Knowledge and Skills**
- Lead and manage a team of direct reports to ensure operational

objectives are met.
- Demonstrated ability to meet deadlines, and handle and prioritise

simultaneous requests.
- Experience working within health IT settings, including knowledge of

the legal requirements of managing private patient data
- Strategic thinking with demonstrated ability to develop and execute

on strategic and operational plans.
- Superior ability to analyse data and compile and present information,

reports and correspondence.
- Passionate about charitable purposes and ability to promote and

communicate the mission and values of Very Special Kids to external

and internal stakeholders.
- Project management and coordination experience.
- Advanced proficiency in managing Microsoft Office 365.

**Personal Attributes**
- Excellent interpersonal and communication skills, both written and

verbal, and a proven track record in engaging with a range of

stakeholders.
- Ability to work well under pressure and be flexible to changing

priorities.
- Strong attention to detail.
- Team player - responsive, flexible and approachable.
- Strong values connection with the VSK values and genuine

empathetic regard for people.

**Values**

All employees are required to demonstrate the VSK Values:

- Respect - by recognising the individual, welcoming diversity and

nurturing choice
- Collaboration - by building connections, strengthening relationships

and partnering
- Community - by creating supportive relationships and a sense of

belonging
- Compassion - by being welcoming and showing warmth, hope and

empathy
- Learning - by enhancing and sharing our skills, experiences,

knowledge and wisdom
- Integrity - by acting ethically, honestly, fairly and with accountability

**vsk.org.au**

**Key Areas of Responsibility**

**I.T. Infrastructure Management Key Performance Indicators**

An action plan is developed to address
To provide structure and control of the functions

responsible for diverse technical operations within any identified gaps.

the organisation. Application use across the organisation
is optimised and effectively utilised by

staff.
The management of IT governance, policies and

processes, along with the equipment, data, human Quarterly health checks showing

resources and external contacts (such as external threats (if any) to VSK systems are

IT support and suppliers) needed to ensure that IT being managed and controlled.
operations run smoothly and efficiently.

Risk mitigation processes documented

and implemented.

Monitor the organisation’s networks for potential Asset management plan implemented,
security breaches and work closely with external and budgeted replacement cycle in
support to mitigate cyber risk. place.

New and existing staff assets and

troubleshooting managed in line