Retail Assistant, Aps Level 2 Casual

**Job no**: 512779

**Employment type**: Casual, Ongoing

**Location**: Canberra

**Categories**: APS Level 2, APS Level 3, Customer service, Call centre

**About the department**:
The department plays a key role in the Australian Government’s agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia’s existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity. The success of the department helps Australia recover from the economic consequences of COVID‑19 and adapt to its ongoing effects. Through our work, we support the government’s economic recovery plan and help to deliver a better future for all Australians.

**About the team**:
Questacon - The National Science and Technology Centre is a division of the Australian Government Department of Industry, Science and Resources. Our Vision is “**a better future for all Australians through engagement with science, technology and innovation**.” We deliver on that vision through our Mission “**to excite and motivate people through inspiration learning experiences**”. Science Communication is at the heart of what we do.

The Questacon Retail Team is responsible for managing all aspects of Questacon retail to a high commercial standard, ensuring our visitors receive an immersive shopping experience where they become engaged with science through our products. This includes the Questacon Retail Shop, online shop, pop-up shops and various other retail activities.
- have experience in a fast-paced customer service environment
- need to have a keen eye for detail
- be able to demonstrate excellent customer service to all customers, particularly children
- possess verbal communication skills
- share a passion to excite and engage our visitors through our Questacon Retail business
- be required to work collaboratively across a number of teams to ensure our visitors have an overall great experience at Questacon.

**What you will do**:
Retail Assistants are responsible for assisting the Retail Management Team in the smooth operation of all aspects of Questacon Retail to a high commercial standard. This includes assisting in the day-to-day operation of the shop and assisting in the running of the online shop and various other retail activities.

The **APS Level 2 Casual Retail Assistant** is responsible for assisting the Retail Management Team in the smooth operation of all aspects of Questacon Retail to a high commercial standard.

The **Casual Retail Assistant** will undertake the following duties:

- Assist in the day-to-day operation of the shop, online shop and various other retail activities, including operating point-of-sale processes including cash handling.
- Create a positive visitor experience and ensure high levels of customer satisfaction through excellent customer service.
- Completion of mailouts.
- Assist in the receipt and recording of new stock and inventory.
- Maintain outstanding store condition and visual merchandising standards.
- Pick, pack, process and ship online orders.
- Assist in stocktakes and other warehouse duties as required.
- Provide casual surge support to:

- The Questacon Memberships program and Schools Experience program membership program during busy periods, including processing forms, responding to customer enquiries, and other administration requests.
- The Schools Experience Program, assisting in the management of school bookings, responding to booking enquiries and other general administration.
- The casual role requires you to work non-standard casual hours including weekdays, evenings, public holidays and weekends. _

The **APS Level 3 Ongoing Retail Assistant** is responsible for maintaining the visual presentation of the shop at all times, developing attractive displays that enhance our products and connect our visitors to STEM.

The **Ongoing Retail Assistant** is responsible for the following:

- Assist in all daily operations of the shop, including opening and closing across the seven day a week operations.
- Manage point-of-sale processes, including end of day procedures and banking.
- Ensure high levels of customer satisfaction through excellent customer service.
- Pick, pack, process and ship online orders.
- Assist in the receipt and recording of new stock and inventory, provide feedback on product levels and action credits to suppliers for faulty goods.
- Assist in training and communication to casual staff.
- Maintain outstanding store condition and visual merchandising standards.
- Maintain a fully stocked store.
- Assist in stocktakes and other warehouse duties as required.
- Undertake other duties as directed to ensure the retail business operates to a high retail standard.
- The ongoing role requires you to work non-standard hours shared i.e. Work an average of 37.5 hours per seven days of a two week settlement period, including public holidays and weekends._

**Eligibility**:
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