Lead Digital Experience Designer

5 days ago

Melbourne, Australia Department of Transport Full time

Location: Melbourne | CBD

Job type: Full time / 18 Months

Organisation: Department of Transport

**Salary**: $127,467 - $170,579

Occupation: Communications, Marketing and Media

Reference: VG/DOT/OOTS/1660635

The Department of Transport brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job is to further integrate the transport network and improve the delivery of services to Victorians for simpler, quicker and safer journeys that connect people and places and support Victoria's prosperity and liveability. This role resides in the Transport Communication & Experience Division and supports the Department to deliver on the Government’s transport agenda, to get people home sooner and safer and to efficiently move more goods in Victoria’s thriving economy. Be part of a cross-functional team to deliver one of the Departments digital modernisation programs, set-up for scale to enable clear and foundational digital experiences across the Departments digital assets, moving towards a standardised technology framework.

An opportunity exists for an exceptional experience designer who is also familiar with UI design. You will lead the definition of a digital product's experience vision, design the interactions that bring the vision to life, and validate the desirability of digital products. You will be the ultimate champion of the customer, playing an integral role in delivering industry leading experiences.
- Lead, plan & deliver a human-centred design approach for new or improved digital products and services, conducting discovery research with customers, facilitating co-design sessions/workshops
- Take responsibility for the build and evolution of evidence-based customer stories, journeys, sketches, flows & prototypes, developing an experience vision and UX kit that enables product and project teams to undertake detailed design & development, strengthening customer empathy and centricity by all team members
- Collaborate with your Product Owner, key stakeholders, squad/project team, and the broader Digital Experience Design team, to shape the strategic direction of DoT's digital products built to the highest possible standard, meeting brand, government & accessibility standards and guidelines, plus working within sometimes challenging technical constraints
- Lead and provide support, direction, coaching and mentoring to our more junior digital experience designers

**Qualifications and Experience**
- Mastery of Human-Centred Design (HCD) & Design Thinking
- Experience managing the practice and performance of UX researchers and designers
- Mature experience in executive stakeholder management
- 5+ years working as a UX or Product Designer
- Proficiency in Figma for creating UX Design artefacts

**Culture and Benefits**

The Department of Transport is committed to building a culture of developing our people to achieve great outcomes for the Victorian transport network. We are proud of our commitment to flexible work arrangements that support different ways of working, helping employees balance work and life. More information on the PD attached.

**How to Apply**

**Note Salary Band**: $127,467 - $159,801 + Super

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