Customer Service Specialist

2 weeks ago

Ormeau, Australia efm Full time

**Competitive Salary: $65,000 - $75,000 + Super + Bonus**

**At the heart of our service offering are our people and our promise to deliver a **_no better logistics experience. _**If you have a relentless passion for providing outstanding support to customers and love a challenge, this is the role for you.**

**About Us**

**Requirements**:
**As a Customer Service Specialist based out of our Ormeau office, you will be responsible for**:

- Supporting and managing of the day-to-day movement of freight within your portfolio
- Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
- Reviewing and reporting on daily freight movements
- Resolving enquiries in a way that provides a no better experience
- Escalating priority issues when required relating to all aspects of your accounts
- Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

**What we're looking for**:

- Tertiary qualification or 2+ years experience in Customer Service
- Strong written and verbal communication, and problem-solving skills
- Sound computer knowledge including experience with Microsoft Office Suite
- Resilience, passion and ability to work at pace and under pressure
- A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

**Benefits**

This is a fantastic opportunity to join an organisation that places value on your professional development and growth within the business.

These benefits include:

- Onsite training and ongoing professional development
- Internal advancement opportunities for high performers
- Working with like-minded and passionate people in an environment that will support and challenge you
- Supportive and energetic team culture
- Investment in your future career growth and progression

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