Administration Officer, Ward/opd
4 days ago
Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population.
This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role
- Respond to general reception enquiries in the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff and assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
- Update databases and spreadsheets, complete data entry and maintain accuracy and integrity of information in databases and produce and action reports when requested.
- Monitor nonclinical supplies and order stock as well as monitoring repairs and maintenance of office equipment in the department.
- Contribute to patient flow efficiencies in the unit and throughout the hospital by liaising with a range of staff to coordinate appointments, resources and movements on behalf of home dialysis patients. This includes liaising with: Councils, Housing commission, Real estate Agents and private homeowners, Emergency Departments, Building and Maintenance Services - plumbers and electricians, Water Technicians.
- Conduct patient interview to verify information and financial details to complete the Patient Election Form (PEF) process, consult with patients to obtain correct details for completion of admissions to the ward and record information accurately into the hospital information systems. Register patient data onto relevant electronic databases including the Nephrology database and ensure patient data is updated in a timely manner.
Our ICARE² values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 Health Employment Directive No. 12/21 and Queensland Health Human Resources Policy B70.
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