Service Desk Coordinator

5 days ago

Canberra, Australia Real Time Australia Full time

$65-70k base + super
- Career Development Opportunities

Are you driven by providing the highest level of customer service?
Have you worked in a fast paced customer service environment coordinating, prioritising and managing the needs of multiple customers?
Are you looking for a role that will offer you clear and supportive career path into either leadership, management or hands on technical opportunities?
Do you love to challenge yourself and are you ambitious?

**Who you will be working with**:
This is a company who prides themselves on delivering top-notch managed services that empowers businesses to optimise their IT infrastructure and streamline their networking capabilities.
As a leading player in the industry, they strive for excellence in providing tailored solutions that meet their clients' evolving needs.
You will be part of a team who foster a collaborative and supportive work environment, encouraging their team members to grow both personally and professionally.
As a
**Service Desk Coordinator **you will play a vital role in:
Coordinating daily employee interactions with customers while also overseeing the monitoring of ticket triage and ticket allocation
deliver outstanding customer service to internal and external
stakeholders
Be a key point of contact to customers, helping solve the communication gap between customers and their toolset
Be the key point of contact for VIP customers
Work closely with the service desk team as a trusted advisor and coordinator

**Qualifications and Experience**:

- Strong relationship management skills for both internal team and external customers
- Exceptional communication skills
- Strong administration skills and highly organise with the ability to prioritise
- **IT experience would be advantageous**

**Benefits**:
We believe in recognising and rewarding our dedicated team members. As a Sales Support Specialist, you will enjoy the following benefits:

- Competitive salary with a maximum of up to $70k+ superannuation.
- Opportunities for career growth and professional development.
- Onsite parking
- A collaborative and inclusive work environment that fosters innovation and creativity
- Emphasis on healthy work environment (mental, nutritional & physical) - fundraising fitness events
- Giving back to the community - this organisation donates services for NFPs

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