Customer Service Consultant

4 days ago

Wingfield, Australia Bridgestone Australia Full time

Customer Service and Call Centre role

Wingfield
- Rare, Part-Time position available to cover maternity leave (6 months)
- Monday - Wednesday, 8:15am - 4:30pm
- Work for a Globally recognised organisation

**About the role**

Are you passionate about providing exceptional customer service and enjoy working with a close-knit team? If you are, we want you

Rare part-time opportunity to cover maternity leave for a 6-month contract, Monday - Wednesday, 8:15am - 4:30pm.

We are looking for enthusiastic communicators who are passionate about delivering exceptional customer service to our varied customer base, to join our National Customer Service Centre located at Wingfield.

**Key Responsibilities**
- Answer inbound call enquiries from Retail, Wholesale and Commercial Customers to the Bridgestone Experience Hub
- Manage Outbound calls to internal and external stakeholders
- Maintain accurate customer correspondence documentation for auditing purposes
- Provide customers with order confirmations, available lead times and prices upon requests.
- Deliver effective communication between internal departments to effectively respond to customer enquiries of all nature.
- Ad-hoc administration and overflow support to other Experience Hub areas as required.

**You will be able to bring**:

- Exceptional customer service skills
- A drive to achieve sales targets.
- Confident communicator with ability to multitask and prioritise.
- Experience working toward achieving individual and team based KPI's/targets.
- Strong analytical and problem-solving capabilities
- Strong computer skills in an Omni system environment including Microsoft products and willingness to learn and champion new CRM systems.
- Strong attention to detail and ability to identify and prioritise requirements.
- The ability to be highly adaptable to change.
- Punctual with a strong work ethic

**What we offer you**
- Structured training program with experienced trainers.
- Opportunity for career development & growth.
- A strong support network who wants to see you succeed.
- A safe and supportive work environment.
- Friends and Family discount on tyres.
- Access to staff assistance programs for you and your family.
- Be apart of a growing organisation.

**About us**

A renowned global leader in tyres and rubber, Bridgestone is striving towards a vision to provide both social value and customer value as a sustainable solutions company.

With sustainability at the core of our business and guided by the values of our Bridgestone E8 Commitment, Bridgestone offers a diverse product portfolio of premium tyres and advanced solutions backed by innovative technologies, improving the way people around the world move, live, work and play.

In Australia, Bridgestone offers a range of services and solutions to all segments of the Australian market. Our extensive range of quality tyres is complemented by the provision of mechanical and fleet services through the company’s nationwide retail network of Bridgestone Select and Bridgestone Service Centres, mobile service provider Lube Mobile, and the manufacturing and sale of quality retreads through Bandag Pty Limited.

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