Club Services Manager

**General information**: - Position number - 50533992 - Posted date - 17-Sep-2025 - Closed date - 15-Oct-2025 - Division - Residential Aged Care - Business unit - Southern Operations - Office location - North Fremantle **Description and requirements**: - **Full-time position**: - ** Locat**ed at**23 Harvest Rd, North Fremantle WA 6159** **The opportunity** We are looking for a dedicated and customer-focused **Club Services Manager**to join our team on a full-time basis, supporting our homes in Woodlands, WA. In this key role, you will lead the delivery of our Club Services, acting as the main point of contact for residents and their families. As the ‘concierge’ of our community, you will ensure a seamless and welcoming experience by coordinating high-quality, personalised service across all touchpoints. Join our passionate team who love what they do and can support you in building your career at our Regis Home. Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon. At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want. **How you will make an impact as a Club Services Manager** You will play a hands-on, customer-facing role focused on delivering exceptional service at our Woodlands home. Your responsibilities will include: - Overseeing the full delivery of Club Services commitments to ensure a consistently high standard of resident and family experience. - Acting as a central liaison, working closely with lifestyle, clinical, catering, maintenance, administration, and support teams to coordinate seamless service delivery. - Building strong relationships with residents, families, and team members to foster a welcoming and responsive environment. - Managing enquiries and leading the resident admissions process, including conducting tours, providing follow-up communication, and supporting the final move-in and onboarding experience. - Promoting the facility’s services through strong communication, engagement, and a proactive approach to customer care. - Taking ownership of customer touchpoints, ensuring residents and families have a single, reliable point of contact. We're looking for someone who is an exceptional communicator, naturally outgoing, highly organised, and passionate about delivering outstanding customer service. If you thrive in a people-focused role and enjoy working collaboratively across different teams, we’d love to hear from you. Make a real impact you can feel good about. There’s something special about what we do at Regis. We know that real care isn’t only about meeting needs, it’s about truly knowing the people we look after. **What you will bring to the role** - ** Lead the Welcome Experience**: Manage all aspects of the resident welcome process, including handling enquiries, conducting facility tours, facilitating the sales process, coordinating admissions, and supporting resident orientation. - ** Be the Face of Club Services**: Represent the "Regis Club Services" with warmth, professionalism, and a commitment to excellence in every interaction. - ** Support Residents & Families**: Act as the main point of contact for day-to-day queries from residents and their families, ensuring timely and effective resolution. - ** Deliver on Club Services Commitments**: Oversee the daily delivery and continuous improvement of Club Services standards to ensure a consistent, high-quality experience. - ** Administration & Budget Oversight**: Manage administrative tasks and support the Club Services budget, ensuring resources are allocated effectively. - ** Foster Collaboration**: Build strong working relationships with internal teams across the organisation, including clinical, lifestyle, catering, administration, and support services, to ensure seamless service delivery. **Benefits that support and reward you** - Enjoy a flexible working environment giving you better life balance and wellbeing - Lots of opportunities to realise your potential in an organisation that invests in your personal development. - Be supported to grow, learn, and explore new career pathways or specialisations across Australia - Salary Sacrifice - Novated Lease (Maxxia) - Enjoy a 12-week parental leave policy, supporting you and your family every step of the way - Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support - An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis - Plus, we have reward and recognition programs celebrating your hard work **Belonging at Regis North Fremantle** Sitting on the rise between the Swan and the sea, in the shadow of two towering pines, Regis North Fremantle is a tranquil Home, ideally situated a short walk from both the Mosman Park Cr