Club Services Manager

* Full-time position

* Located at 23 Harvest Rd, North Fremantle WA 6159

The opportunity

We are looking for a dedicated and customer-focused Club Services Manager to join our team on a full-time basis, supporting our homes in Woodlands, WA. In this key role, you will lead the delivery of our Club Services, acting as the main point of contact for residents and their families. As the 'concierge' of our community, you will ensure a seamless and welcoming experience by coordinating high-quality, personalised service across all touchpoints.

Join our passionate team who love what they do and can support you in building your career at our Regis Home. Our continuity of carer model means you will have the time to build strong relationships through being the familiar face our residents rely upon.

At over 84 locations supported by 12,000 employees across Australia, there are endless opportunities to grow or progress your career in any way you want.

How you will make an impact as a Club Services Manager

You will play a hands-on, customer-facing role focused on delivering exceptional service at our Woodlands home. Your responsibilities will include:

* Overseeing the full delivery of Club Services commitments to ensure a consistently high standard of resident and family experience.

* Acting as a central liaison, working closely with lifestyle, clinical, catering, maintenance, administration, and support teams to coordinate seamless service delivery.

* Building strong relationships with residents, families, and team members to foster a welcoming and responsive environment.

* Managing enquiries and leading the resident admissions process, including conducting tours, providing follow-up communication, and supporting the final move-in and onboarding experience.

* Promoting the facility's services through strong communication, engagement, and a proactive approach to customer care.

* Taking ownership of customer touchpoints, ensuring residents and families have a single, reliable point of contact.

We're looking for someone who is an exceptional communicator, naturally outgoing, highly organised, and passionate about delivering outstanding customer service. If you thrive in a people-focused role and enjoy working collaboratively across different teams, we'd love to hear from you.

Make a real impact you can feel good about. There's something special about what we do at Regis. We know that real care isn't only about meeting needs, it's about truly knowing the people we look after.

What you will bring to the role

* Lead the Welcome Experience: Manage all aspects of the resident welcome process, including handling enquiries, conducting facility tours, facilitating the sales process, coordinating admissions, and supporting resident orientation.

* Be the Face of Club Services: Represent the "Regis Club Services" with warmth, professionalism, and a commitment to excellence in every interaction.

* Support Residents & Families: Act as the main point of contact for day-to-day queries from residents and their families, ensuring timely and effective resolution.

* Deliver on Club Services Commitments: Oversee the daily delivery and continuous improvement of Club Services standards to ensure a consistent, high-quality experience.

* Administration & Budget Oversight: Manage administrative tasks and support the Club Services budget, ensuring resources are allocated effectively.

* Foster Collaboration: Build strong working relationships with internal teams across the organisation, including clinical, lifestyle, catering, administration, and support services, to ensure seamless service delivery.

Benefits that support and reward you

* Enjoy a flexible working environment giving you better life balance and wellbeing

* Lots of opportunities to realise your potential in an organisation that invests in your personal development.

* Be supported to grow, learn, and explore new career pathways or specialisations across Australia

* Salary Sacrifice - Novated Lease (Maxxia)

* Enjoy a 12-week parental leave policy, supporting you and your family every step of the way

* Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support

* An Employee Referral Program, where you can get financially rewarded for recommending friends for roles at Regis

* Plus, we have reward and recognition programs celebrating your hard work

Belonging at Regis North Fremantle

Sitting on the rise between the Swan and the sea, in the shadow of two towering pines, Regis North Fremantle is a tranquil Home, ideally situated a short walk from both the Mosman Park Cricket Club and the North Fremantle Bowling Club. This stunning heritage building retains much of its old-world opulence, and provides a welcoming environment for residents, families and employees.

We are proud to support over 10,000 residents and clients across residential aged care homes, home care, retirement living, day therapy and day respite centres. The work we do positively impacts the lives of older people and their families. It really is work you can feel good about.

What our people love about working here

As a team that supports older people to live life on their terms, we genuinely care - for our people, our work and the elderly. We make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.

We believe in the power of hearts and minds. We know how the little things make a real difference. We are a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you are physically and psychologically safe at work. We want you to feel seen, valued, and respected for who you are as an individual and the professional skills you bring to the team. We celebrate your work, support your life outside of work and consider you one of our own from the start.

At Regis, real impact starts with you.

No matter your role, you can take pride in knowing you are making a real, lasting impact on people's lives and helping to shape the future of aged care in Australia. It is work you can feel good about. #JoinRegis

To work in residential aged care, you will need to provide satisfactory background checks, including NDIS or police check (role dependent), current year flu vaccination, and certification proof.