▷ (Apply in 3 Minutes) Residential Care Officer

Become a Residential Care Officer at Santi Support Services
Are you a compassionate, experienced, and highly motivated individual dedicated to making a profound difference in the lives of others? Santi Support Services, a leading NDIS provider in Cranbourne North, Victoria, is seeking a talented and empathetic Residential Care Officer to join our growing and supportive team. This isn't just a job; it's a deeply rewarding opportunity to provide care and supervision for disabled persons in group housing or institutional care.

At Santi Support Services, we pride ourselves on delivering truly person-centered care that respects everyone’s choices, goals, and unique journey. As a Residential Care Officer, you'll be instrumental in achieving this mission, working with a degree of autonomy while having the full backing of our dedicated leadership team. You'll not only provide essential direct support but also act as a valuable point of reference and a positive influence on less experienced team members, shaping the quality of care across our services.

Position Title: Residential Care Officer
Type of Employment: Full-Time
Location: Casey City Council Area


Your expertise will be the cornerstone of our participants' daily lives and long-term aspirations. Key responsibilities include:
- Person-Centered Care Excellence: Speaking with clients to assess the nature and extent of difficulties of each participant to ensure that they receive care precisely tailored to their NDIS goals and individual needs, consistently demonstrating an understanding of their preferences and support requirements.
- Monitoring & Reporting: Closely monitoring participant progress, identifying significant events, and observing any changes in participant needs or behavior. You'll be adept at escalating concerns to the Team Leader or Operations Manager with a clear, concise summary of your observations, ensuring timely and appropriate responses.
- Behavior Support Plan Implementation: Assessing clients' needs and accordingly formulating and implementing educational training and support programs, including implementing Behavior Support Plans, demonstrating a strong understanding of strategies, and promptly reporting any concerns or incidents related to behavior support directly to the appropriate person within the organization.
- Empowering Daily Living: Providing comprehensive support with a wide range of daily living activities in our Cranbourne Housing Facility. This includes sensitive personal care, domestic assistance (such as cleaning and meal preparation), facilitating community access, and development of driving skills. You'll adapt your approaches within established guidelines, implementing client skills and activities programs, and supervising or providing a wide range of personal care services under limited supervision.
- Accurate Documentation: Maintaining accurate, detailed, and timely records, including progress notes, incident reports, and other crucial administrative documentation, all in strict accordance with organizational policies and NDIS requirements.
- Advocacy: Attending participant appointments with residential Clients, including those with doctors, allied health professionals, and other relevant services when necessary. You'll provide essential feedback to Operations Managers about residential Clients and confidently respond to inquiries as appropriate.
- Team Collaboration & Guidance: Acting as a valuable point of reference for general queries from team members regarding established routines and basic procedures, escalating complex issues to the Team Leader.
- Active Participation: Actively attending and participating in team meetings, supervision sessions, and relevant training sessions, consistently contributing to discussions and diligently applying.
- Administrative Contribution: Providing relevant information and updates for weekly reports to management, contributing to effective service oversight, completing required documentation in a timely manner (e.g., Shift notes, medication checklists), and assisting with other administrative functions such as managing cash payment summaries or applying purchasing and inventory control requirements.

What We're Looking For In You:
- Proven Experience: 3 years of Experience in the children or disabled persons in group housing or institutional care.
- Demonstrated substantial experience in providing direct support to the disabled children/adults, showcasing a deep understanding of diverse needs and effective support strategies.
- Person-Centered Philosophy: A genuine commitment to and understanding of person-centred care principles, always prioritising the individual's choice and control.
- Autonomy & Initiative: The ability to operate with some autonomy, effectively manage your own time, plan, and organise your work, and exercise sound judgment in problem-solving within established guidelines.
- Exceptional Communication: Outstanding verbal and written communication skills, essential for clear documentation, effective reporting, and building strong rapport with participants, families, and colleagues.
- Problem-Solving Skills: The capacity to resolve minor work procedural issues and identify potential risks, understanding when to escalate more complex matters.
- Team Player: A collaborative spirit, willing to share knowledge and guide less experienced colleagues while actively participating in team growth.
- Commitment to Compliance: A thorough understanding of and unwavering commitment to adhering to the NDIS Code of Conduct, National Standards for Disability Services, and all relevant policies and procedures.
- Essential Qualifications: Certificate III or IV in Disability is a minimum. You will also be required to provide current certificates such as; CPR, First Aid, NDIS Screening ID, Car Licence, etc.

Approved Sponsor: Santi Support Services
Salary Range: $70,000-$80,000

If you are ready to apply your skills, experience, and passion in a role where you can truly make a profound difference every single day, we encourage you to apply Join Santi Support Services and become a valued part of a team dedicated to empowering lives.
Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year
Benefits: Professional development assistance & Salary packaging
Experience: 3 years (Required)
Work Authorisation: Australia (Required)
Work Location: In person