Customer Relations Co-ordinator

5 days ago

West Footscray, Australia Transit Systems Victoria Full time

**About the Role**

Transit Systems Victoria is seeking a proactive and experienced **Customer Relations Co-ordinator** to join our dynamic team. This is a 12 month fixed term Parental Leave cover position, commencing in June.

In this critical role, you’ll be responsible for managing all aspects of customer feedback, from initial contact through to investigation and resolution, while ensuring the customer experience remains at the heart of everything we do.

This is a fast-paced, highly rewarding position suited to someone with exceptional communication skills, strong attention to detail, and a genuine passion for delivering outcomes that improve service delivery and customer satisfaction.

**Key Responsibilities**:
**Customer Feedback Management**
- Oversee and respond to all customer feedback, including service delivery, incidents, and complaints.
- Ensure timely and professional communication with customers, maintaining high satisfaction levels.
- Develop a customer-centric framework for managing feedback and driving service improvements.
- Manage internal communication channels, including shared mailboxes.
- Maintain comprehensive records of feedback, investigations, and outcomes.
- Liaise with external stakeholders such as **PTV** and **PTO**.
- Identify trends and provide insights through regular reporting.

**Accident Management**
- Manage all accident claims from start to resolution, including determining fault.
- Coordinate with internal stakeholders for quotes, repairs, and CCTV retrieval.
- Act as a point of contact for third-party insurers and internal legal teams.

**Corporate Support**
- Assist with various administrative duties as required by management.
- Actively demonstrate and support our **COMPASS values**.
- Uphold and promote Workplace Health & Safety policies and participate in associated activities.

**About You**:

- Proven experience in a customer service or customer relations role
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical capabilities
- Strong attention to detail and a process-driven mindset
- Empathetic, confident, and professional when dealing with customers
- Ability to handle sensitive information with discretion and professionalism
- Familiarity with CRM systems and MS Office Suite
- Experience working with or within regulated industries (desirable)

**What We Offer**:

- A collaborative and inclusive team culture
- Opportunities for career progression within a growing organisation
- Ongoing training and support
- Hybrid working arrangements

  • Shipping Co-ordinator

    2 weeks ago

    West Melbourne, Australia RPR Trades Full time

    Our client is one of Australia’s leading logistics and warehousing specialists, providing storage, handling, and inventory management services for import, export, and domestic distribution. They are the world’s largest wool and independent cotton handler. We have an opportunity for a **Shipping Co-Ordinator** to join their dedicated and hard-working...

  • Lifestyle Co-Ordinator

    2 weeks ago

    West Tamworth, New South Wales, Australia Danforth Care Homes Full time

    Home Careers Lifestyle Co-ordinator for Arkall Manor, Tamworth Lifestyle Co-ordinator for Arkall Manor, Tamworth Arkall Manor in TamworthShift: 10am - 5pm24.5 hours per weekSalary depending on experience & locationWe are currently recruiting for a Lifestyle Co-ordinator to enable and support our residents to continue taking part in the activities and...

  • Human Resources Adviser

    2 weeks ago

    West Perth, Australia Employment Hero Full time

    AAG (AustAsia Group) are a Financial Services Company offering solutions to our clients via access to a range of companies incorporating Consulting, Accounting, Finance, Investment and management related services. We are seeking a highly motivated, proactive and organised part-time (25 hours per week) HR Adviser and Office Co-ordinator to support our...

  • Treatment Co-Ordinator + Trainee Dental Assistant at Drouin Dental

    6 days ago

    West Gippsland & Latrobe Valley, Australia Drouin Dental Clinic Full time $60,000 - $80,000 per year

    About usEstablished in 1954, We are a family owned  dental practice since in a large facility with spacious treatment rooms, ultra modern fittings and state of art dental equipment in Drouin. We offer all general, cosmetic, full mouth rehabilitation orthodontic treatment, Invisalign and anglealign clear aligners, implants including All on 4 treatments. Our...

  • Warehouse & Logistics Co-Ordinator

    2 days ago

    South West Coast VIC, Australia Ford Australia Motor Company Pty Ltd Full time $104,000 - $130,878 per year

    About UsLead. Grow. Transform.Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to...

  • Advanced Child Protection Practitioner

    3 days ago

    Footscray, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Advanced Child Protection Practitioner receives and assesses reports of alleged abuse and neglect of children and young people. They undertake investigations and develop plans to bring about the changes necessary to ensure the safety, stability and development of children and young people and to promote the achievement of case plan objectives...

  • Recruitment Coordinator

    3 days ago

    Footscray, Australia Service Victoria Full time

    Who we are Service Victoria is the Victorian Government agency which simplifies, improves and modernises essential government transactions and delivers customer service. We work hard to deliver a customer service system around what Victorians want and need, rather than only what works for government. We know people want easier access to government...

  • Customer Support Officer

    3 days ago

    West Perth, Australia APM Full time

    We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants. At APM, we’re about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their...

  • Cpp4 Advanced Child Protection Practitioner

    2 weeks ago

    Footscray, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Advanced Child Protection Practitioner receives and assesses reports of alleged abuse and neglect of children and young people. They undertake investigations and develop plans to bring about the changes necessary to ensure the safety, stability and development of children and young people and to promote the achievement of case plan objectives...

  • Practice Leader

    2 weeks ago

    Footscray, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Practice Leader (Case Planning) has the formal delegation to endorse case plans under the Children, Youth and Families Act 2005 including using family-led decision-making approaches where appropriate and is responsible for providing expert case advice and leadership, supporting, and developing child protection practitioners in the integration of...