Technical Product Advisor

5 days ago

Perth, Australia WesTrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

WesTrac are looking for a passionate **Technology Product Advisors **to join our team on a permanent basis working an 8:6 roster, FIFO from Perth.

Reporting to the Regional TPA Lead, these individuals provide support to customers regarding on-board hardware and software technology products. They will ensure customers are successful in the maintenance, repair and operation of these technology products and ensure any faults and issues are identified and resolved in a timely manner. This role also issues regular technology performance reports outlining current performance levels, gaps and the progress of plans to rectify.

Our comprehensive training and on boarding processes will ensure that you are equipped with the right skills to begin your journey into automation. Our teams have access to a first-class training Institute in Perth and our New Technology Training Facility in Collie.

**To be successful the following is required**:

- Recognised tertiary qualifications or trade certificate, coupled with experience working in a Mechanical, Electrical, IT or Communications roles
- Advanced knowledge and understanding of Caterpillar MineStar products is desirable but not essential
- Excellent Time management, planning and organisational skills
- Highly developed attention to detail with the ability to analyse data and compile reports whilst providing suitable recommendations
- High level of initiative and problem-solving skills with the ability to follow through with required actions
- Ability to work successfully within a team and autonomously

***Benefits of working with WesTrac**:

- Referral incentive program - Earn $3,000 for every successful referral
- Supportive and inclusive work environment with a friendly, positive team culture
- Unrivalled training, development and career progression opportunities
- Income protection Insurance
- Paid parental leave
- Flexible work arrangements
- Work-life balance focused with a reputable Employee Assistance Program available
- Discounts on a number of fantastic brands including Apple, JB Hi-Fi, Crown, Qantas etc.
- Discounted health insurance
- Salary Sacrifice available for airline memberships, cars etc.

**This is a full-time permanent site-based role working an 8:6 roster, FIFO from Perth on various client sites.**

If you are interested in joining a progressive company with significant growth in the pipeline, click the ‘Apply’ button today

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