Product Support Advisor

Sandvik Mining and Rock Solutions

Product Support Advisor (FIFO) - Kewdale, WA

The role

As Sandvik continues to i
- Sandvik Mining and Rock Solutions
- Product Support Advisor (FIFO) - Kewdale, WA

The role
- As Sandvik continues to increase its presence in Surface Mining we are now looking for a Product Support Advisor to join our WA site-based team working an 8:6 Roster.

The Product Support Advisor is the first point of contact for the Customers maintenance management, supervision, planning, and technical teams, and requires a high level of coordination to meet the customer requirements. This role is required to coordinate Sandvik parts, technical support, CSC repairs and any additional field service support as required.

Areas of responsibility- Manage the Service Support to accomplish the goals and objectives of the business- Manage the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction- Enhance existing Site Service by providing input into strategic plans for the continued expansion of the business- Responsible for stock levels including critical spares- Provide coaching and mentoring to the customers maintenance team when required- Perform Fault Finding of Technical issues- Assist Planning department in the optimisation of maintenance strategy development- Provide high level reporting to the Customer and Sandvik management teams- Work within the Customer’s Maintenance Management Team to improve Sandvik Equipment performance

**Profile**:

- You are a results-driven professional with experience in customer-facing technical roles and a strong understanding of the mining industry. You demonstrate exceptional customer service and communication skills, along with proven experience in stock and inventory control. You are proficient in Microsoft Office Suite and ERP systems, and you have the right to work in Australia and the ability to pass a pre-employment medical assessment.

Minimum requirements:
- Relevant trade qualification.- Relevant experience in a similar role and industry.- Experience in a Supervisory position.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical assessment

What we offer
- Work from the comfort of your own home with our flexible work arrangements and take advantage of our Employee Benefits Program which includes options for salary sacrifice. You'll also receive a superannuation contribution of 13% on top of your earnings, giving you added peace of mind for your future.

As a part of our team, you'll be eligible for our Company Performance Bonus scheme, recognizing your hard work and dedication to the company's success. Plus, our Length of Service Recognition program highlights our commitment to our employees and rewards their loyalty.
- We understand the importance of work-life balance and provide paid parental leave to support our employees and their families. Our company also offers training and development opportunities to help you grow your skills and reach your career goals.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Talent Acquisition Specialist
- Zelda Fowkes_

Our Company and Culture - Sandvik

Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the mining and construction industries. As a business area within the Sandvik Group, we are proud to employ approximately 44,000 people across more than 150 countries.

Our commitment to sustainability is unwavering, and we conduct business in a responsible and ethical manner. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

ncrease its presence in Surface Mining we are now looking for a Product Support Advisor to join our WA site-based team working an 8:6 Roster.

The Product Support Advisor is the first point of contact for the Customers maintenance management, supervision, planning, and technical teams, and requires a high level of coordination to meet the customer requirements. This role is required to coordinate Sandvik parts, technical support, CSC repairs and any additional field service support as required.

Areas of responsibility- Manage the Service Support to accomplish the goals and objectives of the business- Manage the daily requirements and engage the relevant departments of the business to provide a high level of customer service satisfaction- Enhance existing Site Service by providing input into strategic plans for the cont