
Head of Customer Experience
1 week ago
**Job Title: Head of Customer Experience**
**Location**: Marrickville, Sydney
**Company**: Suitor
About Us:
Suitor is the leading online suit and tuxedo rental company in Australia. We pride ourselves on offering high-quality formal wear with exceptional convenience and service to our customers.
About the Role:
Key Responsibilities:
- Resolve customer queries and complaints with professionalism, care, and efficiency.
- Provide expert advice on sizing, order tracking, and formalwear selection.
- Work closely with the fulfilment team to ensure timely and accurate order processing.
- Gather and analyse customer feedback to enhance the overall shopping experience.
- Assist in managing social media engagement, including responding to customer inquiries on Facebook and Instagram.
- Champion a culture of passion for suits and formalwear within the team.
About You:
- Previous experience in a customer service or customer experience role, preferably in e-commerce.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities with a customer-first mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
Why Join Suitor?
- Be part of an innovative and customer-focused team.
- Opportunity for growth and professional development.
- Competitive salary and benefits package.
**Job Type**: Full-time
**Pay**: $70,000.00 - $80,000.00 per year
**How to Apply**:
To apply, please submit your resume along with a cover letter explaining why you're the perfect fit for this role. Applications without a cover letter will not be considered.
**Schedule**:
- 8-hour shift
**Supplementary Pay**:
- Overtime pay
**Experience**:
- E-commerce Customer Service: 1 year (preferred)
**Work Location**: In person/Hybrid
**Expected Start Date**: 01/03/2025
Pay: $70,000.00 - $80,000.00 per year
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Marrickville, NSW 2204
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