Head of Customer Experience

1 week ago


Marrickville, Australia Suitor Full time

**Job Title: Head of Customer Experience**
**Location**: Marrickville, Sydney
**Company**: Suitor

About Us:
Suitor is the leading online suit and tuxedo rental company in Australia. We pride ourselves on offering high-quality formal wear with exceptional convenience and service to our customers.

About the Role:
Key Responsibilities:

- Resolve customer queries and complaints with professionalism, care, and efficiency.
- Provide expert advice on sizing, order tracking, and formalwear selection.
- Work closely with the fulfilment team to ensure timely and accurate order processing.
- Gather and analyse customer feedback to enhance the overall shopping experience.
- Assist in managing social media engagement, including responding to customer inquiries on Facebook and Instagram.
- Champion a culture of passion for suits and formalwear within the team.

About You:

- Previous experience in a customer service or customer experience role, preferably in e-commerce.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities with a customer-first mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.

Why Join Suitor?
- Be part of an innovative and customer-focused team.
- Opportunity for growth and professional development.
- Competitive salary and benefits package.

**Job Type**: Full-time
**Pay**: $70,000.00 - $80,000.00 per year

**How to Apply**:
To apply, please submit your resume along with a cover letter explaining why you're the perfect fit for this role. Applications without a cover letter will not be considered.

**Schedule**:

- 8-hour shift

**Supplementary Pay**:

- Overtime pay

**Experience**:

- E-commerce Customer Service: 1 year (preferred)

**Work Location**: In person/Hybrid
**Expected Start Date**: 01/03/2025

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Marrickville, NSW 2204


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