Retail Manager

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia._
- We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently._
- We are Vicinity._

Role purpose

The Retail Manager is responsible for developing and executing the centre’s retail engagement strategies to maximise net property income, enhance asset valuation, improve retailer satisfaction, drive turnover, and elevate the overall customer experience, while managing a dedicated portfolio of retailers. Supporting the Centre Manager, this role may also involve ad-hoc tasks as needed. As a trusted advisor, the Retail Manager provides expert guidance on the optimal retail mix to achieve annual sales targets, foster retailer growth, and drive the centre's strategic objectives. With strong financial acumen and interpersonal skills, the Retail Manager builds positive retailer relationships and fosters collaboration. The role includes leasing storage spaces and managing the centre’s budget, ensuring efficient operations and financial success. By managing information, resources, and retail support initiatives, the Retail Manager plays a crucial role in supporting retailers' success and contributing to the overall performance and growth of both the retailers and the shopping centre.

Key Accountabilities

Retailer Management & Tenant Relationships
- Consistent and positive retailer engagement, fostering strong relationships and enhancing collaboration to maximise performance of retailers.
- Oversee tenancy administration, ensuring successful retailer onboarding and compliance with pre-trade requirements.
- Maintain regular communication with retailers through updates, newsletters, memos, and ad-hoc correspondence.
- Develop and implement retail support strategies to drive sales, traffic, and profitability.
- Understand and utilise retailer and industry insights to improve centre performance, including NPI and sales.
- Build and maintain positive relationships with tenants, addressing their needs and concerns.
- Organise and conduct regular tenant performance reviews to discuss issues and opportunities for improvement with the Asset team.

Lease Management
- Manage lease variations such as assignments, abatements, trading name changes, and usage adjustments.
- Manage storage licenses, including temporary and seasonal requests, and oversee relocations or vacate notices.
- Ensure compliance with lease agreements, including sales/PLI, trading hours, centre rules, permitted use, and store presentation.
- Maintain accurate records of tenant agreements, maintenance requests, and other relevant documentation.

Centre Operations
- Drive improvements in centre presentation standards through strategic operation and capital project recommendations.
- Contribute to the centre’s visual standards assessment and ensure store presentation standards are met.
- Collaborate with the Guest Experience team (where applicable) to deliver outstanding customer service and manage feedback.
- Provide stewardship for all retailer operations related opportunities and issues.
- Deliver retailer support by collaborating with Marketing to highlight retailers who could benefit from Marketing support, such as visual merchandising, signage, social media.

Reporting & Financial Accountability
- Complete sales analysis and reports accurately and on time.
- Responsible for ATAM reports, VSA reports, and annual VSA reports.
- Manage and distribute financial information using systems such as Tableau, Salesforce, JDE and Anaplan.
- Canvas and develop retail media income opportunities.
- Oversee percentage rent, capped occupancy and storage.

Maintain centre controlled debt in line with agreed targets including:

- Adherence to Payment Plans (including payment plan approval process).
- Coordinating legal action in conjunction with external legal team.
- Managing any mediation processes and or termination processes as required.
- Bad Debt Write off Management.
- Provide recommendations for rental abatement.
- Communicating with retailers outside of formal letter process to negotiate payments as required.
- Coordinating legal action in conjunction with external legal team from end to end, legal process.

Retail Coordination & Customer Service
- Manage the onboarding and integration of new retailers.
- Coordinate with store managers to resolve operational issues and ensure compliance with centre policies.
- Facilitate communication between centre management and retailers.
- Address customer feedback promptly and support initiatives to enhance the customer experience, including events and promotions.

Key Role Relationships
- Senior Retail Manager (Direct Report)
- Retail and Commercial Tenants
- Customers
- Centre Manager
- Retail Te