Ticketing Operations Manager

Do you have a passion for for live events? Are you a highly skilled ticketing professional with a strong understanding of entertainment ticketing systems? We want to hear from you

**About us**:
We have a position available for a Ticketing Operations Manager to join Sydney’s next great theatre, Sydney Coliseum Theatre at West HQ. Featuring striking architecture and exquisite interiors, the multi-mode Sydney Coliseum Theatre is the first of its kind in the rapidly growing region of Greater Western Sydney. Located within the exciting dining, health, accommodation and entertainment destination of West HQ, 5 minutes from the apex of the M7 and M4, Sydney Coliseum Theatre is well positioned to welcome entertainment lovers from Sydney and beyond.

**About the role**:
This role will be responsible for providing quality ticketing service to Sydney Coliseum Theatre Hirers. This role will work closely with the ticket agency to deliver and validate all details required for an event to go on sale including pre-sale and general sale, seating builds, allocations and capacities, event copy and pricing.

**Key areas of responsibility include**:

- Ensure that all seat inventory is configured and built correctly, validated and working to full capacity to enable the sale of all ticketing products.
- In close liaison with hirers and relevant parties, manage seating holds and releases, ticket pricing and fees to optimise sales, operational efficiencies and organisational priorities.
- Work with the FOH Manager during events for all ticketing operational matters including resolution of seating/ticketing issues and operation of scanning systems and equipment.
- Work with the PR/Marketing teams on VIP/Opening Nights to develop efficiencies surrounding ticket distribution, collection, notifications and resolution of issues arising during the event.
- Work closely with the relevant stakeholders to contribute to well targeted and effective marketing strategies.
- Support the Customer Service team by providing event details and training support for internet, phone and over-the-counter ticket sales

**About you**:
Someone with demonstrated experience in a ticketing role with a strong understanding of ticketing terminology and entertainment ticketing systems. You will be able to build and manage strong stakeholder relationships and solve complex problems quickly. You will be commercially minded with a collaborative working approach.

**Who are we looking for?**
- Experience in ticketing, from build through to settlement, ideally in a theatre of similar environment, using computerised systems at a sophisticated level
- Experience in the live events theatre industry
- Robust data management and analytical skills with a commercial focus
- Ability to build strong stakeholder relationships and identify business development opportunities
- Ability to build positive relationships and consult, negotiate and communicate with broad range of people, both internal and external to the organisation, including all levels of management, with professionalism and integrity
- Self-motivated, confident and energetic
- The ability to work varied hours including; mornings, afternoons, nights, weekends and public holidays, in keeping with event needs.
- Understanding of best practice/ latest trends in theatre and ticketing processes
- Full Australian work rights
- Current RSA (or willing to obtain one) is essential

**What we can offer you**
- Flexible rosters to ensure you get time to relax and unwind;
- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
- Complimentary lunch or dinner during your shift cooked by a dedicated team of chefs and cooks and served up in our very own staff lounge;
- Ongoing discounts on accommodation, restaurants and sport & recreation programs;
- Annual Celebration Dinner to recognise achievements and anniversaries;
- A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers
- Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ
- Free secure parking

To learn more about Sydney Coliseum Theatre visit: