Client Relationship Manager

1 week ago

Eagle Farm, Australia Tunstall APAC Full time

**About Us**

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

**About the role**

We’re seeking a full-time **Client Relationship Manager** to join our Commercial team. This role is about building trusted relationships with our clients, delivering seamless service, and supporting the growth of Tunstall’s key strategic accounts.

You’ll be the main point of contact for key strategic accounts, ensuring their needs are understood, their expectations are exceeded, and their experience with Tunstall is exceptional. Working closely with internal teams, you’ll help coordinate contracts, service delivery, and continuous improvement initiatives that make a meaningful impact.

**What You’ll Do**
- Manage day-to-day client relationships, ensuring high standards of service and responsiveness
- Support the Senior Key Account Manager with account reviews, proposals, reports, and documentation
- Coordinate contracts, pricing updates, and customer agreements
- Monitor service delivery and escalate issues to ensure client expectations are met
- Maintain accurate records in CRM systems and contribute insights to account planning
- Liaise with internal teams to deliver campaigns and service enhancements
- Contribute to continuous improvement and help identify new opportunities for client value
- Strengthen working relationships with procurement and operational contacts to support client satisfaction

**What We’re Looking For**
- Previous experience in customer service, account management, or client-facing roles
- Proven ability to build strong, long-term client relationships and manage day-to-day requirements
- Competence with CRM systems and managing client data
- Strong communication, negotiation, and relationship management skills
- Excellent organisational skills - able to manage multiple tasks and deadlines
- High resilience, problem-solving ability, and adaptability
- Available to travel and strengthen client partnerships across Australia and New Zealand, as required

**Desirable**:

- Experience in healthcare, aged care, or community care environments
- Understanding of procurement processes and service contract administration

**Why Join Tunstall?**
- Secure a full-time role with hybrid flexibility after training
- Purpose-driven work that helps people live safely and independently
- Collaborative, inclusive, and supportive workplace culture
- Discounts and benefits
- Free onsite and close-by street parking
- Opportunities for training and development
- Fun and regular staff events - we love food
- Onsite gym and coffee machine

**Diversity & Inclusion**

**Ready to Make a Difference?**

If you’re passionate about building meaningful relationships, delivering excellent service, and making an impact, we’d love to hear from you.

  • Technical Customer Relationship Manager

    6 days ago

    Eagle Farm, Australia Wabtec Full time

    It’s not just about your career or job titleIt’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow,...

  • Customer Experience Relationship Representative

    7 hours ago

    Eagle Farm, Australia FedEx Full time

    Company: FedEx Express Australia Pty Limited - Category: Professional - Employment Type: Full Time - Worker Sub-Type: Fixed Term (Fixed Term) - Scheduled Weekly Hours: - Posting End Date: - Remote: No - Location: 21 Taylor Place, Eagle Farm, QLD 4009, Australia **Description**: Responsible for providing comprehensive customer support, managing...

  • Customer Experience Relationship Representative

    2 weeks ago

    Eagle Farm, Australia Fedex AMEA Full time

    Responsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty through...

  • Assistant Manager

    1 week ago

    Eagle Farm, Australia Staffing Group Full time

    Assistant Manager Location - Eagle Farm, Brisbane QLD Full time position Our client is a commercial retailer that has been operating for over 18 years. They have a reputation in the commercial industry for offering optimum fleet productivity and maximum availability. Company services the Eagle Farm, Rocklea and Townsville areas and is an Equal Employment...

  • Sales Hunter

    2 days ago

    Eagle Farm, Australia Skyline Envision Full time

    **About the Company** Since 1984, Skyline Envision has been at the forefront of creating unforgettable experiences for some of Australia’s largest brands, emerging entrepreneurs, and global companies. Our team of exhibition and event professionals delivers exceptional design, compelling storytelling, and innovative display solutions that bring brands to...

  • Fleet Account Manager

    2 weeks ago

    Eagle Farm, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 54732- Location(s)- Eagle Farm- Expertise- Fleet Services- Job level(s)- Experienced- Work type(s)- Permanent- More details (document) With a network of branches across the country, Corefleet has become a supplier of choice in the provision of light commercial vehicle rental, lease, including set-up and maintenance, for the...

  • Account Manager

    2 weeks ago

    Eagle Farm, Queensland, Australia Workwear Group Full time $80,000 - $120,000 per year

    Work options: Hybrid About UsWorkwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.We are...

  • Account Manager

    2 weeks ago

    Eagle Farm, Queensland, Australia Wesfarmers Industrial & Safety Full time $60,000 - $120,000 per year

    About UsWorkwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's. We are the trusted partner...

  • Senior Project Manager

    2 hours ago

    Eagle Farm, Queensland, Australia Perigon Group Pty Limited Full time $120,000 - $180,000 per year

    About the Role Our client is seeking a Senior Project Manager to oversee enterprise-wide transformation programs that drive operational and strategic change. This is a hands-on delivery role with strong business engagement, governance, and structure-building elements. You'll work closely with senior leaders and cross-functional teams to ensure initiatives...

  • Spray Seal Manager

    1 week ago

    Eagle Farm, Queensland, Australia Austcorp Executive Full time $120,000 - $180,000 per year

    AUSTCORP is looking for an experienced Spray Seal Manager to lead our customers spray seal operations. This is an exciting opportunity to manage projects, people, and performance while driving continuous improvement and safety. Key Responsibilities Lead depot operations and manage annual budgets.Plan and coordinate resources to deliver quality spray seal...