Technical Customer Relationship Manager

It’s not just about your career or job titleIt’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

What are we offering you?- Permanent full-time position with generous bonus plan- Rewards & Recognition Program- Discounted health insurance with Medibank- Novated Leasing options- Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retaliers- Access to our Employee Assistance Program

Who will you be working with? Reporting to Sr. Director - Services and Support, you will be part of our best in-class Services team which combines knowledge of our customers monitoring solutions, networking, mechanical engineering, electrical engineering and global railroad operations.

Where is the position located? The position is located at our office in Eagle Farm, Brisbane.

How will you make a difference? Wabtec has the largest install base of vision and acoustic Wayside of the global rail industry. Our team interacts with a global customer base during problem resolution process and partnering with other key stakeholders to support our customers in their derailment protection solutions and operational safety solutions.You will be responsible for managing the relationship with KinetiX customers in Australia and New Zealand (ANZ) region.

What will your typical day look like?- Set and contribute to development of services strategy for the ANZ region- Find solutions to maintain and improve cost to provide customer services- Manage sales revenue for assigned customer base- External customer champion for assigned customers- Internal customer champion, interfacing between the customer, Wabtec technical teams and Wabtec product teams- Oversee multiple, simultaneous, large scale and high impact activities within a customer segment- Identify and understand business needs and articulate them to technology teams effectively- Leverage commonalty between industries, see the trends and be an ambassador on how to position digital solutions effectively to drive change within a customer account- Lead the development of proposals for new and renewed service contracts while managing the budget- Support the long-term goals of increasing contract margin and depth/breadth of the overall project- Own the service metrics for each customer, present project plans and advise on financial risks- Responsible for growing their service portfolio, establishing and delivering on project financial performance to the business- Lead work within a matrixed team working on customer initiatives and coordinate work across multiple functions including service deployment, project management and engineering- Working with and managing customer expectation and contractual obligations for uptime of installed base- Developing strategy for improved efficiency in providing services and offering solutions to technical team how to improve solutions for better customer experience- Working in field to support team when needed- Meeting with customers understand challenges and provide solutions

What do we want to know about you?- Degree qualified BA/BS degree in Business or Technical Disciplines- 7-10 years' of customer management experience with technically and functionally complex products or customers including service level and related contracts management- Willingness to travel up to 35% of the time both locally and overseas- Prior experience with large-scale software/hardware projects and the ability to lead and motivate high potential technical project teams- Prior experience working with customers and a background in the rail industry- Excellent presentation, written and verbal communication skills, with the ability to present to different audiences and bring the message across in a concise, professional manner- Strong analytical and problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans

Who are we?
- Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our