Intake Service Worker

Start your career with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

- Moneycare is The Salvation Army’s national financial counselling and financial capability program. It is one of the largest and long-running such programs in Australia. Our evidence-based outcomes measurement process shows that we have a real impact on the lives of the people who come to us seeking assistance through materially improved mental health, personal well-being and financial resilience, including financial hardship alleviation. Moneycare has a focus on holistic, strengths-based services that are professional, caring, and missional.

We are seeking a values-driven and dedicated Intake Service Worker reporting to the Team Leader. You will work within established industry guidelines and The Salvation Army’s mission goals to support individuals and families to navigate financial crisis and build financial wellbeing, capability and resilience.

This is a fixed-term part-time 15 hours per week position based in Hamilton.

You will successfully
- Answer all inbounds calls within required timeframes
- Understand and comply with all processes, policies and guidelines
- Ensure required appointments are booked as required for each Financial Counsellor
- Ensure all required documentation is requested to be available prior to an initial consultation with Financial Counsellor
- Update SAMIS and client case opened at the time of call
- Stay updated on what TSA can assist with via formal learnings, participating in team meetings etc.

You will have
- A background in community services and/or an interest in financial counselling is desirable
- Highly developed telephone etiquette
- Ability to meet deadlines and work under conflicting time pressures
- Demonstrated ability to work with different cultures and backgrounds
- Demonstrated money management and negotiation skills
- Demonstrated ability to work with people suffering difficulties and crisis
- A willingness to undergo a National Police Check
- A valid NSW Working With Children Check

What we offer
- As a registered not for profit organisation you may be eligible for generous tax-free salary packaging benefits
- Financial, retail and lifestyle discounts and benefits
- Employee Assistance Program - Independent confidential counselling service
- An inclusive culture of dedicated, passionate and professional team members
- Aboriginal and Torres Strait Islander people,
- people who identify as Lesbian, Gay, Bisexual, Transgender or Intersex
- people with a culturally or linguistically diverse background
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- The Salvation Army has a mandatory vaccination procedure _
- to ensure the safety and wellbeing of our community_
- and works in areas covered by Public Health Orders requiring vaccination. _
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_