Service Operations Manager

To pro-actively lead the operational goals and incremental growth of the Systems & Software (SYSS) LifeCycle Services business, for the assigned Emerson ANZ region.

**Key Responsibilities**:

- Manage the relevant regional Systems and Software (SYSS) LifeCycle Services business in terms of:

- Occupational Health and Safety
- Ethical Business Conduct
- Ensure that operational effectiveness goals are maintained and reported regularly
- SYSS KOB3 Business Profitability
- Ensure financial recovery timelines are achieved
- Proper resource planning such that customer satisfaction and quality of service delivery is maintained
- Monitor and identify trends in the service team to drive efficiency gains- Proactively manage the LCS WA team, including resource assignment, team engagement and conflict resolution
- Motivate, coach, mentor, develop and educate the team working within the SYSS LifeCycle Services team WA-NT.
- Assist with recruitment and other associated HR activities
- LifeCycle Services business forecasting input to the ANZ Lifecycle Services Operations Manager
- Develop effective, long-term relationships/alliances with key people from within the SYSS installed base
- Attend regular key SYSS divisional meetings to discuss business trends, financial considerations, and budget reviews
- Ensure submission of all invoicing requests is completed immediately following service delivery
- Responsible for effective service delivery solutions for the LifeCycle Services business which meet customer needs and are consistent with organisational goals and strategies
- Support the internal administration group to deliver accurate record keeping and auditability
- Work alongside the regional SYSS Project Engineering structure to ensure business goals are adequately supported
- Deal with account issues outside the scope of the Sales Engineer/Branch Manager
- Provide SYSS management representation at customer sites
- Support SYSS divisional and greater Emerson Process Management ANZ organisational strategies and activities to assist the sales force in achieving divisional budgets:

- Installed base business development/growth via additional and expanded engineering support services
- Close liaison with Regional KOB2/3 Sales Lead in order for the region to achieve growth targets for the service business
- Close liaison with Reliability Solutions group to grow these support services

Other duties as directed

**Health Safety & Environmental Requirements**
- _Have or gain a working knowledge of current HSE statutory and corporate expectations and their implications. _
- _Have or gain a working knowledge of business and departmental HSE risks and their control measures. _
- _Have or gain a working knowledge of HSE risk management techniques. _
- _Provide exemplary leadership in Health, Safety and Environmental performance. _
- _To communicate HSE expectations to subordinates and contractors so they are known and complied with. _
- _Monitor HSE performance of work activities. _

**Skills / Experience Required**:

- Sales and Operations Management experience
- Degree qualified in an engineering related discipline or technical qualification with extensive industry experience
- Extensive experience and technically competent in the delivery of control systems service
- Experience building, managing, and maintaining effective, high level business relationships with customers
- Strong Commercial Awareness and an understanding of what Drives a Service Business
- Ability to effectively build relationships with key senior people the SYSS installed base
- Excellent Communication and Presentation skills
- Well-developed Negotiation skills
- Effective Team Building Skills
- Conflict management

**WHY EMERSON**

**Our Commitment to Our People**

**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**

**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.**

**Our training programs focus on end-to-end development, from onboarding through senior leadership.**

**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. **Learn more about us**

**Our Commitment to Diversity, Equity & Inclusion**

**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.**

**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and ab