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Customer Service Consultant

2 weeks ago

Clayton, Australia PPG Full time

**Responsibilities**:

- Providing a proactive, expert, and tailored service through receiving, handling, and fulfilling customer orders and credits, guaranteeing that delivery needs are met, and all processed information is precise
- Communicate with employees from various departments within the company, such as production and warehousing
- Respond to customer questions in a timely and effective manner to ensure a great experience
- Ensuring effective communication and engagement with PPG customers by delivering precise details regarding product availability and addressing any queries related to delivery

**Skills and Experience**:

- Ability to build and develop rapport with internal and external customers
- Understanding of Automotive and Industrial/Protective Coatings desirable
- An interest or knowledge of any of the paint/coatings industry considered an advantage
- SAP experience advantageous, but not essential
- Ability to prioritise competing enquiries and priorities
- Attention to detail
- Ability to perform under pressure & can manage time well
- Strong written and verbal communication skills
- Customer & Quality Focused
- Team Player with a Positive, Can-Do attitude
- Problem Solving Skills

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way**

Every single day at PPG:
**We partner with customers to create mutual value.**

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

**We are “One PPG” to the world.**

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

**We trust our people every day, in every way.**

We enable and empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.

**We make it happen.**

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

**We run it like we manage it.**

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

**We do better today than yesterday - everyday.**

We continuously learn. We develop our people to grow our businesses.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

Benefits will be discussed with you by your recruiter during the hiring process.