Relationship and Intake Officer

1 week ago

Bundoora, Australia Help at Hand Support Services Full time

**Help at Hand Support Services ‘HAHS’ is a specialist disability support provider that is passionate about helping empower our participants to live their best life. We provide support services to NDIS participants.**

**Ref: Relationship and Intake Officer**

The Relationship Officer role will support leadership to build relationships and market Help at Hand Support Services.

**Responsibilities include, but are not limited to**:

- Manage and build relationships with referral partners and clients
- Assist with the intake of new clients and ensure smooth handover to the care team
- Sourcing and contacting businesses to generate new business
- Research prospective target markets and build brand awareness
- Evaluate current performance and identify ways to expand and grow
- Work with management to build on HAHS’s branding, marketing and communication strategies and assist with initiatives
- Provide feedback on successes and areas that need improvement
- Attend conferences and industry events to build brand awareness.
- Driving marketing through social media and other digital channels

**About YOU**:
To be successful in this role you will be self-motivated and driven to achieve set goals. You will have experience ideally in a relevant sector however not necessary. You enjoy connecting potential and/or existing clients to services provided by HAHS. You will have excellent communication skills and use this to build meaningful and long-term relationships with clients, their representatives and key stake holders.

You will also possess:

- Initiative to seek out solutions to problems
- Able to work autonomously and self-driven
- Excellent phone manner
- Exceptional customer service skills coupled with patience and commitment
- Possess a high level of computer literacy with experience using information management systems
- Unrestricted working rights in Australia
- Current Police Check
- Full clean Drivers Licence

**Desirable**:

- Exposure to Disability/aged care sector
- Previous experience and success in a similar role within health care, disability, aged care or mental health sectors.
- Knowledge of local regions and suburbs to assist in planning and growth strategy.

**The rewards**:
If you are looking to join a growing business that aims to be a contender in the healthcare industry and contribute to delivering a high level of NDIS services in Australia, then HAHS is for you. We are focused on our staff and it is foundation of what makes us a great company to be a part of.

Working for us will put you in a strong position with your career, with opportunities for growth and development.

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

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