V- Thrift Shop Social Media Assistant

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

Purpose of the role

The volunteer (Stream) Social Media Assistant role provides operational and practical support as required through monitoring, developing and providing social media content that is in line with our values, branding, initiatives, programs, services and Corps/ Centre related activities and events. They will offer support in helping our Corps Officers and Centre Managers by suppling content and/or administering content as needed.

Role Capabilities

Acts Ethically and with Integrity
- Supports a culture of integrity and professionalism.
- Represents the organisation in an honest, ethical and professional way.

Focus on People we Serve
- Is mindful of the impact of own role on those TSA serves in the community
- Provides service appropriately and responsively to the needs of people
- Recognises the need for referral and takes appropriate action
- Confirms satisfaction with services and addresses or escalates complaints

Make Sound Decisions
- Actively seeks out input from others and shares own ideas to achieve best outcomes
- Makes sound, timely decisions leading to effective service delivery

Demonstrate Accountability
- Demonstrates accountability aligned to internal and external requirements
- Supports and acts in compliance with the records, information and knowledge management requirements of TSA.

Think Analytically and Solve Problems
- Identifies issues that may hinder completion of tasks and finds appropriate solutions.
- Willingly seeks out input from others and shares own ideas to achieve best outcomes
- Identifies ways to improve systems or processes which are used by the team/unit/department
- Role Required Tasks

Key tasks of the Role

Key Activities

Expected outputs and measures

Assist in developing Social Media Posts
- Under the direction the Social Media Coordinator they will contextualise national social media initiatives for the market, developing posts using the TSA marketing materials and promotions (ie RSA, Christmas, Easter, Program promotions, etc)
- Develop posts on requests from CO’s and managers for their local mission delivery initiatives/events/programs.
- Collaborate with other TSA team members for content, pictures, information to develop accurate posts.
- Collaborate with the Corps Social Media Coordinator in supporting national posts as required.
- High standard of Facebook posts that are in line with TSA branding guidelines.
- High standard of content that is accurate, correct and clear.
- Engaging and relevant local mission posts that promote the work of local Corps and Centres.
- High quality pictures, formatting and presentation of all Corps and Centre Posts.

Respond to Social Media enquiries from Corps
- Respond to CO and centre manager enquiries with a strong customer service approach.
- Escalate or triage enquires to other Departments as required (ie PR Secretary, PR Coordinator, Divisional Support Officer, Volunteer Resources, Emergency Services, Social Media Coordinator etc).
- Liaise with the Corps Social Media Coordinator if further advice/support or assistance is required.
- CO’s and Centre Managers receive high level of customer service and report enquires responded to in timely and helpful manner.
- Collaboration and Teamwork approach.

Monitor Facebook Content
- Monitor all Corps and Centre Facebook pages to ensure correct content and branding is adhered to and escalate to Line Manager/Coordinator any findings that may need attention.
- Monitor comments on Facebook Pages and escalate any comments that may be of potential harm to TSA, TSA staff or volunteers.
- Our Corps and Centre Facebook pages are of a high presentation standard, correct and accurate.
- Corps Centre Facebook pages are a safe and healthy platform for all persons that may access these sites.

Qualifications and experience requirements for the Role
- No formal qualification required.
- Facebook (especially) and broader social media know-how is essential.
- Strong eye for detail and experience in graphic design, marketing, or communications essential.
- A basic understanding of brand and marketing principles would be helpful.

Mandatory requirements of the Role
- Fully complete The Salvation Army's mission volunteer induction, training and registration process.
- Complete integrity checks as required for the role by TSA, TSA is a child safe workplace.

Roster & Time c