Analyst, Technical Customer Success

**Description**:
Aurora’s Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy companies and investors, the platform changes the way that energy market analytics is performed and delivered. The global Technical Customer Success team sits at the critical interface between the end users and the teams that develop these software solutions. As Aurora continues to expand its software presence in APAC, this team is essential to Aurora’s growth.

**Key Responsibilities**:

- Support leading developers, utilities and funds to integrate Aurora’s software products into their decision-making processes
- Meet with clients in-person and virtually to support their usage of our software products, building relationships to help grow and retain Aurora’s client base in APAC
- Guide customers as they use the Aurora software suite to conduct asset valuations and construct long-term power market scenarios to inform their market view
- Troubleshoot wide-ranging client requests and help clients interpret complex results, using your power markets knowledge and data analysis skills
- Onboard new accounts and develop deep knowledge about their use cases for our products, leveraging technical expertise across Aurora’s software suite and relevant power markets knowledge
- Represent the client’s voice internally, conveying feedback to the product teams in order to refine product roadmaps
- Actively contribute to knowledge building and expanding the capabilities of the team

**What we are looking for**:
Required attributes:

- At least 1 year of professional exposure in an analytical, client-facing role with B2B experience
- Deep interest in the energy transition and SaaS products
- Self-starter with creative problem-solving approach and ability to rapidly assimilate new knowledge
- Passion for working with clients across the energy sector
- Excellent communication skills, able to communicate and collaborate with both technically and non-technically minded parties on a range of complex topics
- Able to analyse, interpret and derive insights from complex quantitative data and information
- Customer-first mindset with the confidence to pursue outcomes mutually beneficial to all stakeholders

Desirable attributes:

- Consulting experience
- Energy sector experience
- Well-versed in SaaS products/processes

**What we offer**:

- HCF private health insurance
- 25 days annual leave
- Access to Perkbox - An Employee discount platform
- Novated car leasing
- Paid parental leave
- Specsavers corporate eyecare package
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

**About Aurora Energy Research**:
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments.

While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.

We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation