Warranty Service Technician

2 weeks ago

Dandenong, Australia Spa Electrics Full time

**About the Role**
This role is responsible for providing technical advice and diagnosis of warranty and operational issues across the product range to customers. This extends to coordinating service call outs, provision of electrical/connectivity/hardware advice and/or step by step directions to a wide range of stakeholders (e.g. pool shops, pool owners, etc.).

**Key responsibilities and duties**:

- Work closely with the QA & Warranty Manager in developing, maintaining, monitoring and reviewing all warranty systems, processes and procedures to ensure accurate and timely remediation is achieved.
- Actively seek to refine warranty systems and processes as directed by the QA Manager. Complete analysis and improvements as part of continuous improvement initiatives.
- Set reminders for all on-site service jobs to ensure follow up and action is completed.
- Provide technical assistance, team lead, project management direction and/or support to production and engineering as required.
- Assists with both QA testing as required.
- Responsible to advise and implement corrective actions and procedures when necessary to reduce the instances of product failures and returns.
- Work closely with QA Manager in all aspects of the administration procedures for the warranty and service departments ensuring accurate and timely processes are in place.

**Skills & Experience**
- Outstanding customer service skills
- Valid Australian C class driver’s license
- Trade qualification and/or experience in home maintenance and repairs
- Excellent time management and multi-tasking skills
- Experience using various test equipment such as multi meters, oscilloscopes, logic probes, power supplies, etc.
- Troubleshooting and problem-solving skills
- Excellent verbal and written communication and relationship building skills

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- No weekends

Ability to commute/relocate:

- Dandenong, VIC 3175: Reliably commute or planning to relocate before starting work (preferred)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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