Facility Officer

Provide vital operational support to the Ranger team by managing the daily operations of the Animal Management Facility — overseeing records, engaging with stakeholders, delivering excellent customer service and upholding high animal welfare standards.

**About the role**:

- Oversee daily operations of the Animal Management Facility, providing key administrative and operational support to the Ranger team.
- Ensure high standards of animal care, manage facility records and registers, reconcile payments and maintain consumable supplies.
- Liaise with key stakeholders including veterinary providers and animal re-homing organisations to support facility operations.
- Utilise Council systems to meet legislative and organisational requirements for document management and financial reporting.
- Handle emotionally sensitive situations with professionalism, understanding the nature of the facility’s operations, including potential exposure to euthanasia practices.

**What's on offer**:

- a base salary ranging from $62,124 per annum with competency-based increments up to $71,178 per annum, plus 12% super
- 70 hour, 9 day fortnight
- training and development opportunities
- flexible work options for a healthy work/life balance
- generous employment conditions (we have too many to list
- **We are seeking**:

- A qualified professional with a Certificate III in Animal Care Services (or equivalent) and proven experience in delivering exceptional customer service, particularly in sensitive or complex situations.
- Someone with a strong track record in accurate recordkeeping and ensuring compliance with statutory and reporting requirements.
- An excellent communicator with the ability to tailor messages for diverse audiences, provide clear guidance, and support team members effectively.
- A tech-savvy individual with extensive experience using various software systems, including EFTPOS, and the capability to train or support others in their use.
- A knowledgeable animal care specialist with hands-on experience in animal husbandry, disease prevention, and facility operations, including the ability to perform basic health checks and mentor others.

**About us**:

- Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
- The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.
- Join an **employer of choice**. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government.

**Where it's located**:
This position is based in Murwillumbah, and can be directed to work from any Council work site.

**Position closes**:
**Pre-Employment Screening**:
Tweed Shire Council conducts pre-employment assessments as part of its recruitment process.

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

- Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.

**Immunisations**:
This position is identified as at risk of contracting vaccine-preventable/manageable diseases and as a consequence impacted employees are strongly recommended to participate in Council’s workplace vaccination program.

**How To Apply**:

- Have your Resume document ready to go.

**If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below**:

- Why are you interested in working at Tweed Shire Council and what excites you most about this particular opportunity?
- Do you hold a Certificate III in Animal Care Services (or equivalent), and can you describe your experience in providing high-level customer service, particularly in sensitive or complex situations?
- Please provide examples of your experience in maintaining accurate records and ensuring compliance with statutory and reporting requirements.
- How have you demonstrated strong communication skills in past roles, particularly in tailoring information for different audiences and supporting or guiding team members?
- What computer systems and software are you proficient in using (including EFTPOS), and how have you supported or trained others in their use?
- Describe your experience in animal husbandry and facility operations, including performing health checks and implementing disease prevention practices. How have you mentored or guided others in these tasks?

SK97188A
- OFFICE USE ONLY_
- Unit_
- Parks & Active Communities_
- Job Grade_
- JG4_
- Industry_
- Parks & Active Communities_
- Employment Type_
- Full-time_