Customer Success Specialist

10 hours ago

Sydney, Australia Give A Grad A Go Full time

Competitive graduate salary of $60,000
- Lots of growth potential in this role
- Ability to work remotely while having monthly team face-face catch ups

**Company profile - Project Management Software**
**Start-up**
In this Graduate Client Success job in Sydney, you will be working for a disruptive start-up in this remote role. They’re on a mission to provide innovative Project Management Software, assisting creative organisations to thrive.

They support full flexibility and remote working. If that is in a co-working space working hard with colleagues or working at home. The software aims to remove the mundane tasks associated with project management with this award-winning software for its design and usability.

**Job description - Customer Success Executive**

This requires a resourceful individual to resolve lower-level issues individually and if required escalating to the product/engineering team.

**Key responsibilities - Customer Success Executive**
- In this Customer Service job, your responsibilities will include:_
- Managing the incoming phone line
- Acting as the voice of the client, collecting feedback and ensuring continuous improvements are made across teams
- Training clients in using the revolutionary software
- Potential exposure to maintaining social media and creating engaging content on how to use the software

**Job requirements - Customer Success Executive**
- Ability to thrive in a fast-paced environment, able to prioritise and delegate tasks
- Educated to degree level
- A natural problem solver who enjoys finding solutions intuitively
- Excellent verbal and written communication skills
- An empathetic and patent nature
- You can spot opportunities for improvement and implement them successfully
- Loves working and growing with a small and close-knit team
- You have the ability to see the big picture but can also get stuck into the detail
- Previous experience in a creative studio environment or customer support role is a bonus, but not a requirement

**Benefits of the job - Customer Success Executive**
- Competitive graduate salary of $60,000
- A Company that prioritizes the health, well-being and work-life balance of their staff
- Access to a Mac Kit with the most updated software
- Annual Global Team met up with the UK Team
- Lots of growth potential in this role
- Ability to work remotely while having monthly team face-face catch ups and fun social events
- A leadership team that seriously cares about your training and development

**Looking for B2B Customer Service jobs and for Customer Success jobs in**
**Sydney**
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this_
- INDAUS_

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