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Customer Experience Team Member

2 weeks ago

Waterloo, Australia Winning Group Full time

Company Description

The Winning Group isn't just a retail business as you might know us; we are a leading technology and logistics company and a premium retailer. We are a multi-award winning fourth generation Australian family owned business, whose entities include Winning Appliances, Appliances Online, Winning Services, Home Clearance, Spence & Lyda, Rogerseller and Heelix.

**Job Description**:
As a Customer Experience Team Member, you will work to ensure that all customers have a legendary experience from start to finish when dealing with us. The role also consists of supporting customers to resolve any issues they may have with their products in a timely and effective manner.

**What your day-to-day might look like**
- Responding to all feedback and quickly resolving any issues or concerns a customer may have addressing the customer's concern directly and resolving them to their satisfaction
- Identifying and improving internal processes to improve the customer experience
- Turning satisfied customers into advocates for the business
- Responding to feedback, product reviews, service reviews and reporting any required changes to management
- Responsible for liaising with third party companies including suppliers and logistics companies
- Accurately update all customer service records

**Qualifications**:

- A real passion for delivering amazing customer experiences
- Excellent problem solving skills
- Excellent verbal and written communication skills
- Ability to multi-task and prioritise

Additional Information
- Permanent full-time position
- Ongoing training and development opportunities from our in-house Training Academy
- Supportive team culture with plenty of opportunities for career progression - we’re constantly growing and love to promote from within
- Great office with break rooms; and our kitchen includes state of the art coffee machines to cater for all your caffeine needs.
- Generous product discounts from some of the world’s industry-leading, cutting-edge brands
- Wide range of employee benefits, including access to over 2000 offers with health and wellbeing partners such as Anytime Fitness, HelloFresh, My Muscle Chef, NIB Health Insurance, Adidas, Under Armour and The Iconic