Operations Specialist

1 week ago

Brisbane, Australia Queensland Government Full time

Role responsibilities:
Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
Ensure end to end service delivery for enterprise systems within Queensland Health.

You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:
Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
Demonstrated technical expertise and experience in the following technology domains to analyse ICT system issues and contribute to the design and implementation of appropriate solutions and (SFIA Code: SYSP 4; TECH 4, HSIN 5)
Server Virtualisation technologies (VMware)
Microsoft Windows Server 2016, 2019, 2022
Application Virtualisation technologies (Citrix)
ITSM - ITIL
Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focused organisation.
Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)

Specific Working Conditions:
Participate in on-call arrangements may be required for this Appropriate remuneration under the Award will apply.
Mandatory Qualifications - NIL

Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:
Competitive salary + generous superannuation and leave loading
Flexible working arrangements
Diverse work culture
Career training and development

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