Customer Care Consultant

6 days ago

Sydney, Australia Blackwoods Full time

**Join an iconic Wesfarmers business, Australian leader in Industrial & Safety supplies**:

- **A fantastic opportunity for an ambitious individual, with ongoing career development**:

- **Permanent Full-Time role + Greystanes location + Outstanding employee benefits**

We have an excited opportunity for a Customer Care Consultant to join our Trade Store team in Greystanes NSW, providing outstanding customer service

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. We celebrate diversity and encourage everyone to be themselves and make meaningful connections with their colleagues and customers, to contribute to our success and have a fulfilling career. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**YOUR OPPORTUNITY**

We are looking for enthusiastic **Customer Care** **Consultant** to join our high performing **Trade Store** team based in **Greystanes,** to provide an exceptional level of service to all customers.

Your key responsibilities include, but not limited to:

- Act as a first point of call for all telephone and front counter-based sales enquiries
- Building great relationships with our customers face to face and over the phone
- Assist in keeping our branch stocks, pricing, and promotional displays current
- Assist in the receiving, labelling, and storing of incoming goods
- Processing customer orders and credits and Ensure products are receipted daily
- Picking, packing and despatch of customer orders

To be successful, you will have:

- Well-presented and excellent communication skills
- Ability to work in a high pressure fast paced dynamic environment
- Experience with or an understanding of the industrial product market would be valued
- Warehouse, trade counter and or customer service experience highly regarded
- Proficient with using a computer and knowledge of Microsoft Office software and all internet tools would be an advantage
- A current drivers licence

***

**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences, opportunities for growth and the chance to help more Australians build a better Australia.

We have a diverse, inclusive, and safe workplace where all our team members feel empowered to connect and make a meaningful difference to our customers, communities, and colleagues. To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Flexible and hybrid work arrangements
- Competitive salary and bonus structures
- Onsite parking, team events and celebrations
- Option to purchase 4 weeks additional annual leave
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Generous Wesfarmers Annual Share Plan
- Attractive parental leave policy and more

***

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