Customer Service Representative

2 weeks ago


Riverwood, Australia The Gamesmen Full time

**What you’ll be required to do**:

- Troubleshoot technical issues relating to our gaming products and provide solutions for our customers.
- Maintain a high level of product knowledge and stay up to date with new gaming releases and products.
- Escalate complex issues to senior support staff as required.
- Continuously strive to improve the customer experience and identify areas for improvement within the customer support department.
- Address any customer related issues with the website, products, orders, and deliveries to the relevant department/s.
- Initiate and process customer returns to ensure that the customer receives the best possible outcome.
- Liaise with our suppliers and freight partners to resolve customer issues.

**Required Experience, Skills, and Qualifications**

In this role you must have the following:

- Proven experience in a customer service/liaison role (a minimum of 4 years) in a fast-paced, high-volume environment.
- Exceptional written and verbal communication skills
- Strong problem-solving skills and the ability to think critically.
- Passion for gaming and a familiarity with gaming hardware, accessories and software is a plus.
- Ability to multitask and prioritise effectively in a fast-moving environment.
- Ability to follow procedures and a high attention to detail. Accuracy is key.

Applicants without a cover letter will not be considered.

**Salary**: From $45,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location



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