Patient Services Assistant

3 days ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Full-time or part-time

**Salary**: Salary not specified

**Grade**:Grade not specified

**Occupation**:Health and allied health

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:3490

**Are you a current Austin Health employee?**
- Patient Services Assistant (PSA) - SAPM Division
- Full-Time or Part-Time, PSA Level 1 or 2
- Based across Austin Health campuses

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the Northeast of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

**About the SAPM Division**
- The Surgery, Anaesthesia and Procedural Medicine (SAPM) Division is the largest operational division at Austin Health. It encompasses a wide range of specialties including Theatres, Endoscopy, Cardiology, Orthopaedics, Transplant Surgery, and more. Our PSAs are essential to the smooth operation of these services, supporting both clinical teams and patients.

**About the role**
- As a Patient Services Assistant, you will play a vital role in maintaining a clean, safe, and supportive environment for patients, visitors, and staff. You will assist with patient transport, environmental cleaning, and support nursing staff in daily operations across various departments including Recovery, Endoscopy, Operating Theatres, and surgical wards.

A regular day will see you:

- Perform terminal and infectious cleans in patient areas
- Assist with patient transport and mobility under supervision
- Maintain cleanliness of patient rooms, bathrooms, and communal areas
- Replenish consumables and support service areas
- Collaborate with nursing and support staff to ensure high-quality care

**About you**
- As a Patient Services Assistant, you will be someone who has excellent communication skills and a strong commitment to excellence in patient care. You’ll bring energy and drive to your work and have a keen interest in developing your skillset.
- To be successful in this role, you'll bring with you:

- Certificate III in Health (Patient Services)
- Strong interpersonal and teamwork skills
- Physical fitness and ability to perform manual tasks
- Flexibility to work across a 24/7 rotating roster
- A commitment to infection control and patient confidentiality

**Our benefits**
- Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

- Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
- A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
- Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
- Mentoring and career development opportunities.

**Work with us**

**Interested in finding out more about this opportunity? Please read the following position descriptions for further details**:
PSA Level 1 Position Description
- PSA Level 2 Position Description

**Application closing date: Thursday 24 July 2025**

- Applications close Thursday 24 July 2025 at 11.59pm

Posted
- 10 July 2025

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